We’ve integrated with Twitter so you can see and reply to Direct Messages in your Team Inbox.

Shared by Mary • July 12, 2016

Now you can quickly respond to customer conversations wherever they happen — be it on Twitter, Facebook, in-app, email, mobile or your website - without ever needing to switch between tools.

Connect your Twitter accounts in just a couple of clicks in the Integrations Hub or check out our docs to learn more.

This is the first iteration of our Twitter integration, so we’d love to hear your feedback as we continue working on expanding it.

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Outbound Messaging

Inbox

Articles

We've created a new Integrations Hub to help you easily discover and manage integrations with the other tools your team uses.

Shared by Priyanka • June 10, 2016

You can get to the Integrations Hub by hovering on your profile picture and choosing ‘Integrations’.

Outbound Messaging

Smart Campaigns let you send the perfect series of email, in-app, and push messages to your customers. They're great for nurturing leads, onboarding new signups, upselling and re-engaging people. Check it out:

Shared by Priyanka • June 01, 2016

If you're on Engage Standard you can create your first campaign now. If not, you can upgrade at any time.

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Inbox

Mentions Feed:

Shared by Priyanka • May 24, 2016

We just pushed an update to our Android app that introduces a new way to stay on top of conversations you're mentioned in. Here's a summary of what's new in Intercom Conversations for Android: