It’s official: Fin is the best AI Agent on the market
In G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
G2's AI Agent score
Fin is the industry-leading AI Agent for customer service.
Unlike Decagon, you can set up Fin AI Agent on your existing support platform in under an hour. Customize Fin without technical support and maintain full control over your customer service experience.
Trusted by 25K+ Businesses
- Amazon
- Frame.io
- Coda
- Envoy
- Atlassian
- Anthropic
- Microsoft
- Clay
Fin resolves more questions, more reliably than Decagon
Fin AI Agent
Decagon
Set up in under one hour
Fin is the only AI Agent that can be set up in an hour, and will start delivering a 54% resolution rate straight away.
Lengthy and complex set up
It is not possible to set up Decagon’s AI Agent without their team’s technical guidance and support.
Complete control—no code required
Customize Fin's tone of voice, answer length, knowledge sources, actions and more in your Intercom workspace, so you maintain full control of your customer experience.
Customization requires technical support
Decagon does not give you control. You’ll need to get in touch with their team every time you want to make a change.
Build automations in minutes that save hours
Create sophisticated AI to human automations with our Workflows drag-and-drop visual builder.
No visual builder for automations
Decagon does not have a native automation builder, and relies on hard-coded workflow customization.
Enterprise-grade AI security and controls
Intercom has robust security protocols and state-of-the-art measures to protect Fin against a wide range of LLM threats. For more information visit trust.intercom.com
Basic safety protocols
Decagon has basic security protocols that lack depth and measures to combat advanced AI manipulation & threats.
Experts in AI transformation for customer service
Intercom has over a decade of CS experience and is your trusted partner at every step—from planning to onboarding to continued success.
Lacks customer service experience
Decagon was founded in 2023, and is a small team with little customer service experience.
Transparent, predictable pricing
Clear, outcome-based pricing at $0.99 per resolution, with usage limits for spend control and all Fin features available immediately.
No publicly available pricing
Decagon offers no public visibility into their pricing.
Powered by the Intercom AI Engine™
Fin is the safest and best performing AI Agent because our patented AI engine refines every query, optimizes every response, and validates the quality of each answer.
AI processes are ambiguous
It is unclear how Decagon treats LLM inputs and outputs to optimize for safety and performance.
Fin is the only AI Agent with human capabilities
Thousands of businesses have seen transformational results
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Fin AI Agent is really one of those great things where you don't have to do a lot of work to prove its worth. We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go"
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Fin AI Agent is really one of those great things where you don't have to do a lot of work to prove its worth. We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go"
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
Fin is trained and tailored to your industry-specific needs
01
Software & Technology
Provides details on subscription plans, explains feature differences, and guides users through tutorials or FAQs, and more.02
Financial Services
Clarifies account setup processes, explains interest rates or fees, details loan or credit options, escalates KYC disputes, and more.03
E-commerce
Answers questions about shipping times, return policies, product availability, payment, complaints, defects, and more.04
Gaming & Gambling
Explains game rules, details bonus structures, provides updates on account limits or promotions, and more.05
Healthcare
Answers questions about health app functionality, explains data privacy policies, guides users to patient resources, and more.06
Energy
Clarifies billing statements, explains advantages of fixed vs variable rate options, and provides information on outages to service areas, and more.Just $0.99 per resolution for human-quality service
With Fin, you only pay for the outcome you care about most—resolved conversations. There’s no minimum spend, and you can manage your usage by using limit controls. Decagon does not publicly list their pricing.
Fin is ranked the #1 AI Agent by G2
