Ready for a Zendesk alternative? Look no further.
Intercom is the only complete, customer service platform built to deliver an AI-first approach to customer service delivering an unmatched experience for customers, agents and support leaders alike.
Trusted by 25K+ Businesses
- Amazon
- Frame.io
- Coda
- Envoy
- Atlassian
- Anthropic
- Microsoft
- Clay
The future of customer service is integrated, AI-first—and powered by Intercom
Everything Zendesk has, plus everything they don’t
Intercom
Zendesk
Industry-Leading AI Agent, Fin
The most sophisticated AI agent in customer service that resolves up to 86% of your support volume with human-quality service.
Zendesk's AI Agent
Bolted‑on AI from an acquisition, stacked onto a legacy system. Overages are $2 per resolution—penalizing you for actually using AI.
Fully integrated, AI first platform
A single solution for support and engagement that’s easier to maintain, cheaper to integrate, and ready to scale as you grow.
A fragmented, dated platform
Disparate toolsets with complex integrations. Higher costs, slower innovation, and no built‑in proactive approach limit your growth.
Proactive Customer Engagement
Anticipate customer needs and send targeted, in‑context messages on any channel, reducing inbound contact volume and improving CSAT.
Reactive customer engagement
No proactive support or messaging use case, meaning your support agents constantly remain stuck in a reactive, ticket‑heavy workflow.
Modern, Customizable Messenger
Seamless real‑time and async support in one place. Easily brand and tailor the Messenger experience, all without code or hidden fees.
Legacy messenger tools
Requires developers for customization. Hidden costs for real‑time vs. asynchronous channels, making their messenger costly and cumbersome.
Advanced AI Copilot
The most robust AI Copilot for service teams, boosting agent productivity by over 30% through automatically generated answers using your team's conversation history and internal knowledge.
Bare-bones AI agent guidance
Basic, limited beta feature with minimal content sources. Slower updates and fewer capabilities lead to reduced agent efficiency.
Switch from Zendesk to Intercom—for free
Switch to Intercom for AI-first customer service and pay nothing until your Zendesk contract ends—migration support included
Intercom Fin vs Zendesk's Bot
ANSWER QUALITY
8
of the time, Fin provides a better, higher-quality answer
COMPLEX ANSWERS
4
the number of complex questions answered
ANSWER RATE
3
answer rate for questions that require multiple sources (vs. Zendesk's 78%)
It’s official: Fin is the best AI agent on the market
In G2's 2025 Spring report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
G2's AI Agent score
The results speak for themselves, so do our customers
“Before moving to Intercom we were using Zendesk—but found the experience challenging and a bit dated. I wanted to create a different customer experience and Intercom were thinking about AI really early. With Fin we saw 35-40% deflection rate just in our trial. The biggest win for me is that we didn't see a change in the service we were providing. It's been delight after delight.”
