Guide
Manage peak season volume with AI Agents
It’s not easy to carve out time for a new project before peak season. But with just a few simple steps, you can have an AI Agent handling high-volume, complex queries and tactically addressing pre-sales concerns to land new orders.
Your peak season AI game plan
You’ll learn how to launch an AI Agent for customer service with your existing content, tech stack, and team in just days, not weeks. So by the time peak season hits, your AI Agent will already be handling queries like your team’s best human agent.
01
The AI use cases to help you conquer peak season
Learn the different ways AI Agents can help resolve high-volume support tickets and even handle your most complex queries.02
How to take the first steps to launch your AI Agent
Check out suggestions for where you should start and the specific steps to launch in time for peak season.03
Guidance to train, test, and launch with confidence
Our simple framework gives you clear steps to configure, train, and test your AI Agent so you can launch with confidence.04
The right way to measure results and optimize performance
The guide details key metrics to evaluate your AI Agent’s performance and clear guidance to help it continuously improve.05
Advice to expand coverage with real-world success stories
Hear from real teams using AI Agents to resolve complex queries like refunds, cancellations, and account changes.Get your copy of the guide
Learn how to launch an AI Agent in days – not weeks – to help your team succeed during peak season.
Hear from ecommerce companies using Fin to tackle peak season with confidence
“Last quarter was our busiest yet, with a peak of over 40,000 conversations a month. With more and more customers sending us gear, it can put significant pressure on our operational teams. Fin really helped lighten the load, resolving 40-50% of chat conversations so our team could focus on adding more value where a personalized human touch is still required.”
"With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."
"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we’ve reduced questions that require human support – and sped up response times by 38% on chat and 67% on email."
“We watched every metric and every audit. The results were mind-blowing. Fin started deflecting chats immediately. We couldn’t believe how fast it worked.”
"Customer satisfaction is one of our North Star metrics, and our human-Al approach to support has enabled us to maintain a CSAT score of 95% and above.
That comes down to us being able to provide fast and efficient support with Fin Al Agent handling queries that are repetitive or quick to resolve, and our associates having more time to focus on building genuine connections with customers."
“Last quarter was our busiest yet, with a peak of over 40,000 conversations a month. With more and more customers sending us gear, it can put significant pressure on our operational teams. Fin really helped lighten the load, resolving 40-50% of chat conversations so our team could focus on adding more value where a personalized human touch is still required.”
"With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."
"Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we’ve reduced questions that require human support – and sped up response times by 38% on chat and 67% on email."
“We watched every metric and every audit. The results were mind-blowing. Fin started deflecting chats immediately. We couldn’t believe how fast it worked.”
"Customer satisfaction is one of our North Star metrics, and our human-Al approach to support has enabled us to maintain a CSAT score of 95% and above.
That comes down to us being able to provide fast and efficient support with Fin Al Agent handling queries that are repetitive or quick to resolve, and our associates having more time to focus on building genuine connections with customers."
Webinar: Manage Peak Season Volume with AI Agents
Leaders Intercom, Fullstory, and The Nest by Concentrix, show why ecommerce support teams can’t afford to wait — and how you can launch AI customer service in days to save time, cut costs, and turn peak season pressure into profit.