Hi there! You can now use a CSV file of matching attributes to filter and target existing contacts. This will enable improved targeting for your messages and will save you time 🙌

The new feature can be found in:

• The outbound composer for any content type under '+ Add audience rule'
• The contacts page under '+ Add filter'
• The series entry rules under '+ Add a rule'

To learn more, check out this help article.

We've introduced a new way to triggering data syncs using our Salesforce app.
The manual bulk sync enables teammates to manually trigger data syncs between Intercom and Salesforce at any time 🔀

Now you can more easily;

• Achieve data parity between Intercom and Salesforce either before going live or on an ongoing basis.
• React to internal data schema changes easily by updating mappings and syncing records in bulk.

Read more in our help documentation 📚

The latest version of our API is now available.

• Introducing the News API: share important product updates, announcements and more, directly in the Messenger through the API.
• We added webhook topics that fire when a company is deleted or updated, and when a contact re-subscribes to receive emails.
• We now include subscription type information in the webhook payload when a contact unsubscribes from communication.
• We now include associated Custom Object data in Conversation search responses.

Learn more about the API updates here.

👉 Get started using API v2.7.
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The support agents' favorite feature has made a come back: The inbox of 💙 is now available in the Next-Gen Inbox. And it now comes with a new addition 👏

The updated Achievements feature includes:

• Seeing positive ratings a customer has left 🤩
• Viewing real-time core performance metrics 📈

To access this, on your keyboard just hit CMD+K (Mac) or Ctrl+K (Windows) > select Achievements.

Note: This feature is only accessible in the Next-Gen Inbox. If you haven't upgraded yet, learn how here.

Hi there, Custom Objects are now visible in the Inbox sidebar, enabling agents to quickly see more user and conversation context. With Custom Objects in the Inbox, agents no longer have to switch between Intercom and external systems or ask customers to submit repetitive information! Now, agents have all the context they need at their fingertips to answer customer questions in a personal way.

To learn more, click here.

Hi there! We’ve released a new WYSIWYG email template editor to help you design engaging, on-brand emails, quickly and easily without the need to code.

Use the visual editor to resize images, edit font and styling, create blocks of content, manage alignment and more.

Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action.

To learn more, click here.

Hi there! We’ve updated our plans to allow you to enforce strong authentication controls and have visibility into teammate activity on your workspace. All plans now include:

• Ability to enforce 2 Factor Authentication (2FA) for all teammates in a workspace
• Access to the Teammate Activity Logs

For more info on these features and how to set them up, take a look at our documentation; Teammate Activity Logs, 2FA and Google SSO.

Hi there! For the support interactions that your team handles over email, you can now choose to remove the conversation history from the email thread. This means that only the message itself will be shown to the recipients. By removing the history, each message will appear cleaner and more readable, making it easier for both customers and Support teammates to parse through and respond.

To learn more, check out this article.

Hi there! The latest version of our API has been released:

• We introduced webhook topic support for all Outbound Message events across all content types in Intercom, such as Emails, Custom Bots, Surveys, and more.
• We added several new Admin, Conversation, Company and Contact topics. You can now sync Intercom changes across CRM tools like Salesforce, HubSpot and Pipedrive.
• We introduced improvements to Conversation API: improved pagination, better request payload type consistency and higher granularity when it comes to conversations part types.
• Our API now allows deletion of archived contacts. Previously, an archived contact needed to be unarchived before being deleted.

See a detailed description of all the updates and get started using API v2.6 here.

Hi there! You asked and we’ve delivered – our most customizable Messenger to date is here . 🎉

You can now design the Messenger to match your brand’s exact look and feel – from the style to the layout and content— making it truly your own.

It’s never been easier to create a personal, in-context customer experience that delivers growth for your business. Convert more visitors. Onboard and activate new customers. Support existing customers. Do it all with a Messenger that is fast, flexible and versatile! 🌟

Curious as to what this new messenger means for you? Learn more here.