Fin VoiceをAmazon Connectと通話転送で統合する方法

export const handler = async (event) => {
  const contactId = event?.Details?.ContactData?.ContactId;
  const phoneNumber = event?.Details?.ContactData?.CustomerEndpoint?.Address;

  if (!contactId || !phoneNumber) {
    throw new Error("Missing contactId or phoneNumber");
  }

  const token = process.env.INTERCOM_TOKEN;
  if (!token) throw new Error("Missing INTERCOM_TOKEN");

  const response = await fetch("https://api.intercom.io/fin_voice/register", {
    method: "POST",
    headers: {
      Authorization: `Bearer ${token}`,
      "Intercom-Version": "Unstable",
      "Content-Type": "application/json",
    },
    body: JSON.stringify({
      call_id: contactId,
      phone_number: phoneNumber,
    }),
  });

  const text = await response.text();
  if (!response.ok) {
    throw new Error(`Intercom ${response.status}: ${text}`);
  }

  const data = JSON.parse(text);

  return {
    fin_intent_id: String(data.id),
    customer_phone: phoneNumber,
  };
};

  

export const handler = async (event) => {
  const phoneNumber = event?.Details?.ContactData?.CustomerEndpoint?.Address;

  const response = await fetch(
    `https://api.intercom.io/fin_voice/phone_number/${phoneNumber}`,
    {
      method: "GET",
      headers: {
        Authorization: `Bearer ${process.env.INTERCOM_TOKEN}`,
        "Intercom-Version": "Unstable",
        Accept: "application/json",
      },
    }
  );

  if (!response.ok) {
    throw new Error("Failed to retrieve Fin Voice call state");
  }

  const data = await response.json();
  return {
    status: data.status,
    intercom_conversation_id: data.intercom_conversation_id,
    call_summary: data.call_summary,
  };
};