Maximize productivity with an AI-enhanced Inbox
Work smarter and collaborate faster with Intercom’s configurable, shared Inbox designed for speed and efficiency.
Fast, modern, and built for collaboration
An AI assistant for every agent
Copilot provides instant answers, so your team can focus on customer relationships.
Fast, modern, and fully configurable
Optimize how you work with a flexible, easy-to-use interface designed for speed.
A central hub for easy collaboration
Team Inboxes connect your teams, channels, tickets, and data into one single workspace.
Increase agent efficiency by 31% with Copilot
Intercom’s Copilot gives every support agent a personal AI assistant. It provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
Make every agent fluent in +45 languages
AI instantly translates messages in the Inbox across every channel—so agents can speak to customers in +45 languages, and you can scale your support to any region.
Modern design
Fully configurable
Customize your Inbox with dark mode, layout options, and multilingual preferences.
Keyboard-first
With command+K, you can access your whole Inbox with one, simple shortcut.
Powerful macros
Create saved replies and actions—like assign or close a conversation—and apply with one click.
All of your channels together
Conversations from every channel route directly to your Inbox for easier prioritization, faster resolutions, and high-quality customer experiences.
Fully integrated customer context
Easily accessible customer data
Expand the right hand side bar for rich customer data and context that’s easily customizable.
Apps and integrations
Connect pre-built integrations—like Slack, Jira, and Salesforce—to access vital info without leaving Intercom.
Optimize your team’s performance in real time
Additional features
Workload management
Create team assignment methods and prioritization rules to ensure conversations are assigned to the most relevant teammate.
SLAs
Set SLA targets to prioritize urgent conversations, provide VIP support, and track your team’s performance.
Workflows
Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
Helpdesk Updates
Over 60 improvements to the helpdesk you use everyday
The features you've been asking for and improvements you'll notice every day.
The Inbox for more efficient agents and better service
"A huge thing that I really wanted was a tool that looked good and felt good to use. It’s very obvious that it’s been cared for like that. And I spend more than eight hours a day in this tool, so if it feels bad to use and looks clunky, then I’m going to have a bad time and I won’t enjoy it."
"The AI Inbox features are awesome! The summarize option makes it easy to summarize long conversations and saves us a ton of time."
