Centralize your content for AI and human support
Configure and optimize all of your support content sources in one central knowledge management system.
Create, manage, and optimize all of your content with one tool
Fuel your entire support ecosystem with consistent, accurate, and fully optimized support content to deliver better performance across AI, agent, and self-serve support.
Bring your sources together
Organize and manage your content at scale
Improve performance with content optimized for AI
A single tool for every content source
Content sources
Includes: Guru, Confluence, Notion, Zendesk, PDFs, and websites.
Content types
Includes: Public articles, internal articles, snippets, past conversations, and webpages
Helpdesk Updates
Over 60 improvements to the helpdesk you use everyday
The features you've been asking for and improvements you'll notice every day.
A central knowledge management system you can trust
"Previously we’ve been managing content in lots of different locations which made it a nightmare to update and maintain. Intercom’s Knowledge Hub has made it so easy to see and manage everything that our support team needs in one place and has made our lives so much easier."
"We have so much content in so many different formats that we were concerned of the overhead of having to manage them all and configure them correctly to use with AI, but the Knowledge Hub made that so easy with the different filters and bulk actions we could take."
"We were initially a little hesitant to sync our content with Intercom because we weren’t sure if all the different content formats would be supported, but we were impressed with how well the syncing with our other tools worked."
