For support leaders
Tools and insights to empower your support team
Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.
Reporting
Optimize your operation with AI reporting and instant insights
Monitor, analyze and optimize your support operation with instant AI insights, real-time performance data, customizable reports and actionable CSAT and customer feedback.
Workflows
Build automations in minutes that save you hours
Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.
Game changing product for support ticket automation and proactive customer support.
Knowledge Hub
Coming soon
Your central library for every content source
Knowledge Hub is a central knowledge management system to optimize and configure all of your content sources for AI, agents and self-serve support.
Manage all support content in one place
Centralize, organize, manage and configure all of your internal and external content for agents, Fin AI Agent, Fin AI Copilot and your Help Center.
Optimize your content for every support interaction
Ensure that content is always accurate and up-to-date so you deliver the best possible customer experience on every single channel.
Configure content at scale
Curate exactly which content Fin can generate answers from, so only the most relevant content is used in every support interaction.
Outbound messaging
Give customers the support they need, before they need it
Onboard, educate, and notify your customers with in-context, automated messages—so you can reduce support volume and keep your customers happy.
Apps & Integrations
All your apps, integrated
No more point solutions, or clunky integrations. Intercom has everything you need to maximize productivity and deliver personalized support.
By proactively targeting specific customers … we’ve seen a reduction of almost 80% in the contact rate for temporary issues.
