The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

We've just shipped the most significant new technology in the customer service agent category: Apex, a brand new model for Fin.

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Kaizen for AI

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Fin Product Updates_CoverImage

Published Mar 5, 2026 5 min

Transformation in action: When support becomes the blueprint for company-wide AI

Published Feb 27, 2026 6 min

Transformation in action: How AI is evolving support careers

Published Feb 25, 2026 8 min

Announcing major updates to Procedures and Simulations: Enabling Fin to handle complex queries

Published Feb 20, 2026 8 min

Transformation in action: Raising the bar for customer experience