Help Center
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Advice and answers from the Intercom Team

Intercom Overview

See how your customer service solution works.

Des Traynor avatarIT Friend avatarEmmet Connolly avatar
13 authors16 articles

Getting Started

Everything you need to know to get started with Intercom

Phil avatarDamon Alexander avatarJennifer Woites avatar
12 authors58 articles

Inbox

Set up and use the next-gen Inbox to give your teammates and customers a modern experience.

Beth-Ann Sher avatarBeth avatarIvan avatar
10 authors61 articles

Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

Beth-Ann Sher avatarZoe Sinnott avatarBrian Byrne avatar
3 authors11 articles

Automation

Automate simple processes, speed up your workflows and offer proactive support

Beth-Ann Sher avatarBrian Byrne avatarRati Zvirawa avatar
7 authors35 articles

Outbound

How to send perfect messages and targeted campaigns.

Damon Alexander avatarBrian Byrne avatarBeth-Ann Sher avatar
19 authors160 articles

Contacts

Tracking your customers in the Intercom platform for better relationships.

Damon Alexander avatarLiam Keegan avatarIT Friend avatar
10 authors49 articles

Articles

Use Articles in your Help Center to allow customers to self serve.

Beth-Ann Sher avatarDamon Alexander avatarLiam Keegan avatar
5 authors36 articles

Reporting

Measuring the performance of your teams, messages, articles and automations.

Damon Alexander avatarBeth-Ann Sher avatarJacob Cox avatar
10 authors26 articles

Messenger

Setting up and customizing your Messenger to start chatting with customers

Beth-Ann Sher avatarIT Friend avatarDamon Alexander avatar
6 authors30 articles

Apps & Integrations

Learn about Intercom's app store, adding apps to your workspace and building your own custom apps.

Jasmine Jaume avatarLiam Keegan avatarDamon Alexander avatar
9 authors48 articles

Switch

Reduce hold times for your customers and move phone conversations to Messenger.

Beth-Ann Sher avatarMatthew Pelyhes avatar
2 authors6 articles

Custom Actions and Objects

Boost your bots effectiveness and resolve more customer questions automatically.

Beth-Ann Sher avatarStephen Forbes avatarBrian McKiernan avatar
5 authors18 articles

Intercom in your Mobile App

Everything you need to know about installing and using Intercom in your mobile app.

Damon Alexander avatarBeth-Ann Sher avatarBrian Donohue avatar
5 authors18 articles

Intercom Community

FAQs from the Intercom Community forum

Damon Alexander avatar
1 author25 articles

Intercom Academy

Using Intercom Academy to level up and learn new skills.

Phil avatar
1 author2 articles

Privacy & Terms

Updating your privacy policy to include Intercom, and our own terms and privacy policies.

MDamon Alexander avatarBeth-Ann Sher avatar
4 authors10 articles
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