Intercomrades share their experiences of being out while the world is in, and recount some of their favorite memories from Prides past.
Engineering 6 min read
There’s plenty of advice out there on writing a good incident report, but very little of it tells you how to facilitate that critical meeting to assess and discuss the report. We revisited our incident review process to make sure we were taking every opportunity to learn.
Scale by Intercom 5 min read
More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience.
News & Updates 30 min listen
On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.
Product & Design 3 min read
When considering how to grow your business, it’s not about where you are, it’s about where you’re going and how fast you’re getting there.
Support 11 min read
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.
News & Updates 9 min read
Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action. We’ve gone back to basics and refined our values to focus on six that reflect the essence of Intercom.
Scale by Intercom 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
News & Updates 6 min read
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them…
Product & Design 7 min read
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
