Thinking about how we build is as important as thinking deeply about what we build. We’ve developed the High-Performing Teams framework to continuously improve the way our R&D teams work.
News & Updates 7 min read
We’ve been busy shipping new features and updates to help you strike the balance between personal and efficient customer communication. Here are a few highlights from this quarter.
Support 6 min read
Dealing with inappropriate conversations can be challenging for your support team. Creating a robust process relieves the emotional burden of figuring out what to do and where to seek help.
News & Updates 7 min read
Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
Scale by Intercom 9 min read
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Support 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Sales 23 min read
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
Product & Design 6 min read
Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Support 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
