The Intercom Blog

Articles on Customer Service, Customer Support, Product Design, and more

Latest News

Customer Service 3 min read

In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.

Customer Service 3 min read

The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.