Building a long tail of evergreen content
The first law of content marketing is that publishing is an expensive business. No matter how hard you…
Embracing complexity: designing our Custom Bot builder
Customers wanted more control and flexibility with their chatbot. That meant designing a more complex feature and helping users embrace that complexity. Learn how we approached this challenge.
Strategy over speed: How video games prepared me for life as a product manager
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game…
Build your own chatbots with Custom Bots
This week we launched Custom Bots, a powerful new way to build completely customizable chatbots that work right…
Microsoft’s Lili Cheng on making bots more human
For more than 20 years, Lili Cheng has been shaping the way we chat. First with Comic Chat,…
Announcing Custom Bots, the chatbots that drive business growth
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable…