The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Latest News

Customer Service 4 min read

In our latest “Response Time” interview, we ask Christian Sokolowski, Vice President of Customer Support at Rebuy Engine, about the essence of great customer service, what they can do that a bot will never be able to replicate, and more.

Customer Service 4 min read

In our latest “Response Time” interview, we ask Hilary Lawrence, Customer Support Operations Manager at Agorapulse, what they wish people knew about working in customer service, which celebrity would be great at their job, and more.

Customer Service 2 min read

In our latest “Response Time” interview, we ask John Wisnieski, Customer Success Operations Manager at ArcSite, about their greatest productivity hack, what they wish people knew about working in CS, and more.