ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.
Support 4 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Product & Design 11 min read
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Growth 30 min listen
Inside Intercom hears from Miro co-founder and CEO Andrey Khusid about the future of distributed teamwork and the challenge of scaling a business across continents and timezones.
News & Updates 1 min read
Our Inside Intercom readers’ opinions mean everything to us. Take this 10-minute survey to tell us exactly what you need from our content in 2020. You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions.
Sales 8 min read
Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers. And delivering on that promise requires making critical choices – from what their mission is to how they work.
Support 7 min read
One of the unavoidable realities of working in customer support is having to deal with people who are upset. Learning how to handle these situations will help you not only defuse angry customers but also keep your cool.
Marketing 24 min read
What are the ingredients of a modern marketing stack in 2020? And how do you start building your own marketing stack? We asked some of the world’s fastest growing companies to find out.
Product & Design 33 min listen
Jared Spool returns to the Inside Intercom podcast to chat education, diversity and the future of UX with Intercom’s Senior Design Manager, Jonathon Colman.
News & Updates 3 min read
Intercom has ranked number one for live chat in G2’s Winter Grid based on over 750 customer reviews.