To support the fight against COVID-19, we are offering Intercom free of charge to groups and organizations leading projects related to the outbreak.
Marketing 30 min listen
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Support 5 min read
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Support 8 min read
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Support 7 min read
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
News & Updates 5 min read
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected.
Marketing 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Growth 4 min read
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Growth 6 min read
The phrase “cross-functional” is most commonly used to describe a team made up of people with different functions or skills….
Support 11 min read
Much has changed in the last few weeks. And for many support teams, automation has helped them meet changing customer expectations in these unprecedented circumstances.