I share 5 stories about the lessons I’ve learned during my tenure as VP of Product. When building software products, what do we do when there’s a problem? We know something’s broken, and we want to fix it. But in fixing it, we can over correct.
Sales 16 min read
How do modern businesses build, manage and scale their sales team? We asked experts from Shopify, Close.io, Terminus and many more to share their best strategies for building a sales team.
Support 4 min read
Consistent, thoughtful follow-ups are key to excellent customer service. They are seemingly simple, but they have a profound impact on people’s sense of being respected and cared for. Here’s how we do it at Intercom.
Sales 1 min read
The promise of chatbots is attractive: enable businesses to grow their revenue, 24/7 and at scale. Our new guide walks you through the fundamentals of using chatbots to acquire, qualify and convert leads.
Marketing 7 min read
Looking for marketing inspiration? We asked five members of the Intercom Marketing team to tell us about a book they have read that has had an impact on their career, life and way of thinking.
Engineering 4 min read
When faced with the opportunity to uproot your life and take an opportunity in a new city or new country, there is a lot to weigh up. Here are the most important factors to consider, from someone who recently moved countries to work at Intercom.
Product & Design 8 min read
Designers who want to continue their career as individual contributors can find it challenging to ensure they grow and develop. This simple recipe details the results and behaviors that will lead to career development.
Product & Design 30 min listen
I hosted a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet Connolly to discuss what’s on the horizon for bots, messengers and apps in 2019.
Growth 4 min read
We’ve reached a point in the digital era where customers not only seek, but expect personal communication from businesses. Don’t…
Marketing 22 min read
What are the ingredients of a modern marketing stack in 2019? And how do you start building your own marketing stack? We asked some of the world’s fastest growing companies to find out.