Inside Intercom
Articles on Customer Engagement, Support, Product, and more
In the face of what’s expected to be an economic downturn, projected growth has slowed, investment has shrunken, and the tech industry has taken a hit. It’s time to pause, regroup, and devise a new game plan.
Engineering 5 min read
We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. That means ensuring reliability by default, and the ability to accommodate massive scale as we grow.
Product & Design 9 min read
Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company.
Support 36 min listen
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Marketing 11 min read
As third-party data cookies become a thing of the past, discover how Intercom already thrives on first-party data to create great customer experiences.
News & Updates 3 min read
Anna Griffin, Intercom’s CMO, recently spoke about the future of engagement at AdWorld. If you didn’t make it, here’s a recap so you can catch up on what you missed.
Product & Design 18 min read
Organizing and facilitating a design workshop can be challenging. But by stringing together the right people and plan, product design workshops will become an important part of your team’s process.
News & Updates 3 min read
Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.
Product & Design 5 min read
We often fall into the trap of assuming that the more complex a product, the more powerful it is. At Intercom, we steer away from complexity and keep things simple.
Marketing 9 min read
With the right setup, a marketing chatbot can power your strategy so you never miss a lead.
