The Intercom Blog

Articles on Customer Service, AI and Automation, Product Design, and more

Latest News

AI & Automation 41 min watch

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.

Customer Service 4 min read

In our latest “Response Time” interview, we ask Ashley Cicchetto, Manager of Customer Success at AR Workflow, about their best and worst customer service experiences, what they can do that a bot will never be able to replicate, and more.