Growth
32 min listen
Ok, Google: Scale my SaaS business
Google’s Matt Rogers discusses the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market plus AI trends in SaaS.
Latest News
Growth
28 min listen
How Sprout Social increased retention with customer-centric marketing
Marketing
10 min read
12 steps to creating landing pages that convert
Growth
35 min listen
How Yelp drove down churn by building up customer success
Product & Design
17 min watch
Customer retention is the new conversion
Marketing 11 min read
The three strands of brand authenticity
Technology companies often have difficulty developing a clear value proposition that aligns with product and brand identity – here’s how you can begin to get the alignment right.
Support 4 min read
Found in translation: How multilingual support helps you scale customer experiences
For online businesses, our customers can come from any part of the world and at any time. How do you…
News & Updates 7 min read
What we shipped: 10 new features and updates to make using Intercom even easier
Over the past few months, we have released a number of new features and updated older ones to make the experience of using Intercom even more intuitive for you and more streamlined and effective for your visitors and customers.
Growth 33 min listen
How to achieve 2,475% revenue growth: 5 lessons from Paddle’s Ed Fry
Ed Fry, Head of Growth at Paddle, discusses how the company grew revenue by 2500%, his 5 star framework for Saas growth, and more.
Support 4 min read
Tips for creating a great customer support experience during the holidays
The holidays are around the corner! Is your support team ready for the volume? Here are 5 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
Support 5 min read
How a chatbot sped up our tech support resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Product & Design 31 min listen
Intercom on Product: The intersection of company and product strategy
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
News & Updates 6 min read
Where chatbots are headed in 2020
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
News & Updates 5 min read
Announcing Intercom Academy – a new place to learn and grow
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
