The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service
Customer Service 2 min read
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.
Customer Service 20 min watch
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 23 min watch
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more.
Customer Service 20 min watch
How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to adopt AI.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Scott Donnelly, Customer Operations Enablement Manager at SiteMinder, which movie robot they’d choose as their AI sidekick, what advice they’d give to their peers in the customer service industry, and more.
AI & Automation 24 min watch
Our long-time head of Product Design, Emmet Connolly, explores how AI will transform the way we design and build software, and more fundamentally how we use technology.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Christian Sokolowski, Vice President of Customer Support at Rebuy Engine, about the essence of great customer service, what they can do that a bot will never be able to replicate, and more.
AI & Automation 18 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
