The Intercom Blog

Published May 19, 2026 13 min

Ready for your busiest day: How we scale

Every system has limits. Competence is knowing where they are, measuring them, and moving them before customers reach them. Here's how we do this at Fin.

Ryan Sherlock

Published May 18, 2026 5 min

Agents can do the work

Published May 15, 2026 9 min

Operator: A look under the hood

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 13, 2026 20 min

The ultimate guide to knowledge management for your Sales Agent

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem