Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Vidyard did the opposite….
Support 13 min read
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Support 4 min read
For online businesses, our customers can come from any part of the world and at any time. How do you…
News & Updates 1 min read
Our Inside Intercom readers’ opinions mean everything to us. Take this 10-minute survey to tell us exactly what you need from our content in 2020. You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions.
Marketing 11 min read
Technology companies often have difficulty developing a clear value proposition that aligns with product and brand identity – here’s how you can begin to get the alignment right.
Growth 32 min listen
Google’s Matt Rogers discusses the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market plus AI trends in SaaS.
News & Updates 7 min read
Over the past few months, we have released a number of new features and updated older ones to make the experience of using Intercom even more intuitive for you and more streamlined and effective for your visitors and customers.
Growth 33 min listen
Ed Fry, Head of Growth at Paddle, discusses how the company grew revenue by 2500%, his 5 star framework for Saas growth, and more.
Support 4 min read
The holidays are around the corner! Is your support team ready for the volume? Here are 5 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
