The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
It might seem easy to build your own AI agent, but can you build something best-in-class? Building your own solution requires constant iteration, substantial resources, and typically delivers lower ROI than buying a pre-built AI agent like Fin.
AI & Automation 9 min read
With AI transforming customer support, organizations must prioritize data protection. Learn how we’ve built our AI products with security-first principles to safeguard customer information while delivering exceptional service.
AI & Automation 48 min watch
Renowned tech analyst Benedict Evans joins us to unpack the latest AI shifts, from DeepSeek’s rapid rise to the ongoing debate between deterministic and probabilistic AI.
AI & Automation 24 min watch
The open questions raised by the rise of AI are now getting answers. Discover how AI went from possible to inevitable to certain.
AI & Automation 6 min read
AI has forever changed customer service; we’ve moved beyond trends and into a transformed world of AI-first CS. Learn how to thrive in this new era.
Customer Service 27 min watch
Constantina Samara, Head of Customer Support at Synthesia on how her background in psychology informs her approach to AI-driven customer service and how Synthesia is leveraging AI to enhance both support efficiency and the customer experience.
AI & Automation 5 min read
Discover how Intercom’s next-gen customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.
Product & Design 9 min read
Rethinking the information architecture of a complex app isn’t easy. Learn how we simplified the Intercom navigation, enhanced the user experience, and created space for AI innovation.
Customer Service 23 min read
Choosing the right AI agent for your customer service team can be a challenge with so many options available. This comprehensive guide equips you with everything you need to evaluate and test different models to make an informed decision.
Customer Service 6 min read
Discover how Intercom’s next-gen customer service AI agent Fin empowers fintech companies to scale support, boost satisfaction, and ensure compliance.
