How Custom Bots can reshape your entire sales cycle
In many ways, how we do business today is a model of efficiency and convenience – people come…
Enhance your answers – how to handle frequently asked questions
Handling frequently asked questions requires more than just a well-maintained FAQ page – your customer support team will always have to respond to repetitive questions, but there are ways to minimize the cost and impact of FAQs.
Five essential onboarding tactics for complex products
The ideal onboarding experience is an easy and frictionless path to finding value. Consumer products perfected this by…
The 3 core skills to master real-time selling
For a long time, many companies had only one way to capture visitors to their website: contact forms….
Break point: Product engineers and the pursuit of speed and safety
As engineers, one of the fundamental things we have to learn is the extent to which we can…
What we shipped: 8 new features to increase conversions and grow your business
Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping…
