News & Updates
1 min read
Supporting the fight against COVID-19
To support the fight against COVID-19, we are offering Intercom free of charge to groups and organizations leading projects related to the outbreak.
Latest News
Engineering
6 min read
Cultivating a robust app ecosystem
News & Updates
1 min read
Intercom’s response to the spread of COVID-19
Support
34 min listen
Shep Hyken on fostering the cult of the customer
Support
5 min read
How to train a conversational chatbot
Marketing 30 min listen
Working together while apart – a remote roundtable
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Support 5 min read
Tips for using Intercom to help with your COVID-19 response
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Support 8 min read
How to manage your support communications during a crisis
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Support 7 min read
Helping from afar: Running customer support remotely
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
News & Updates 5 min read
Ensuring Intercom’s business continuity during uncertain times
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected.
Marketing 40 min listen
Bailey Richardson on creative ways to move user communities online
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Growth 4 min read
Working across land and sea: Tips for remote communication
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?
Growth 6 min read
The 3 Cs of cross-functional teamwork
The phrase “cross-functional” is most commonly used to describe a team made up of people with different functions or skills….
Support 11 min read
Automated customer service: how to support your customers at scale
Much has changed in the last few weeks. And for many support teams, automation has helped them meet changing customer expectations in these unprecedented circumstances.
