How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Support 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Product & Design 17 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Engineering 6 min read
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Growth 32 min listen
Spendesk’s Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss how growing businesses can nimbly adapting to new markets and to new types of clients.
Product & Design 10 min read
The tools we use shape the work we do in all sorts of ways, so picking the right tool is absolutely critical. Here’s why we decided to switch to Figma on the product design team and how we did it.
Sales 27 min listen
In our podcast series The Sales Summit, we host leaders from today’s most innovative companies for lively discussions on the future of sales. We take a fresh look at three big topics: speed, automation, and growth.
Engineering 5 min read
Engineering managers have to focus on maximizing the impact of their team – but when does that include writing code?
Growth 30 min listen
Tim Campos joins Dee Reddy on the Inside Intercom podcast that ranges from how to balance human-computer interaction, to scaling productivity practices and how to define efficiency in a knowledge-based economy.
Growth 13 min read
As a business grows, it becomes impossible to know all your customers intuitively. Customer segmentation helps you understand what to build, market, and sell – at scale. Here’s how we approached it at Intercom.