Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions through a conversational approach.
Scale by Intercom 9 min read
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
Support 11 min read
No more “deflecting” customer queries or drowning in conversations. Prevent common issues from occurring in the first place with proactive support.
Sales 23 min read
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
Product & Design 6 min read
Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
Engineering 5 min read
As your company grows, so do your infrastructure costs. How can you maximize your returns while scaling your infrastructure to meet demand?
Support 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Scale by Intercom 40 min listen
360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Engineering 38 min listen
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Sales 34 min listen
Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That’s the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture.