News & Updates
6 min read
Where chatbots are headed in 2020
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
Latest News
Growth
30 min listen
Woven CEO Tim Campos on how to spend your most important asset
Engineering
5 min read
When should engineering managers write code?
Growth
13 min read
Who’s who: Understanding your business with customer segmentation
Sales
5 min read
Tune up your sales pitch with a focus on clarity
Marketing 10 min read
12 steps to creating landing pages that convert
So you have an amazing product and now it’s time to craft a killer landing page to sell it. Here’s how we create landing pages that convert.
Product & Design 17 min watch
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Product & Design 6 min read
Product management, fast and slow
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Growth 35 min listen
How Yelp drove down churn by building up customer success
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Support 5 min read
How a chatbot sped up our tech support resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Engineering 6 min read
Making our user storage more scalable and secure
Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
Growth 32 min listen
Spendesk’s Nicolas Marchais on evolving with your market
Spendesk’s Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss how growing businesses can nimbly adapting to new markets and to new types of clients.
Product & Design 10 min read
Tool tips: How our design team switched to Figma
The tools we use shape the work we do in all sorts of ways, so picking the right tool is absolutely critical. Here’s why we decided to switch to Figma on the product design team and how we did it.
Sales 27 min listen
The Sales Summit: The trends and challenges shaping the future of sales
In our podcast series The Sales Summit, we host leaders from today’s most innovative companies for lively discussions on the future of sales. We take a fresh look at three big topics: speed, automation, and growth.
