AI-powered chatbots have become widely available and let you do what was once impossible: help customers 24/7, answer questions without any human intervention and provide support to multiple customers at once.
Marketing 30 min listen
Brands need to move from being transactional to being a trusted partner. G2.com CMO Ryan Bonnici shares how he’s driving this change at the place that’s known as being the Yelp of business software.
Product & Design 9 min read
The entire SaaS business model is dependent on people using your product consistently over time. Here’s how you can measure and score engagement for your product.
Sales 8 min read
These 10 apps for Intercom will help you quickly engage with your VIP leads, book more sales meetings with less effort and keep track of your pipeline by keeping your tech stack in sync.
Growth 2 min read
You often hear many great talks about the founding story and how to drive that first phase of growth. At SaaStr Annual, Karen talked about what happens after that, in your next phase of growth.
Product & Design 1 min read
At its core, product design is about cost-benefit analysis, and it’s key to determine how useful a certain feature will be versus how hard is it to build. Here is a useful framework to help your analysis.
Marketing 4 min read
One the best things about a changelog is how flexible they can be to fit your needs. Check out our tips on how to create an effective changelog.
Marketing 8 min read
As a product-first company, new product launches are a core part of Intercom’s DNA but as we’ve grown, we’re having to evolve our approach to deal with new challenges. Based on what we’ve learned, these are our top tips.
Product & Design 4 min read
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Product & Design 30 min listen
How do you put a box around a product that defies categorization? How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools?