The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Managing knowledge for your Sales Agent

Published May 13, 2026 20 min

The ultimate guide to knowledge management for your Sales Agent

Everything you need to know about building and maintaining a knowledge base that powers your Sales Agent, in one comprehensive guide.

Beth-Ann Sher Fred Walton

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 8, 2026 7 min

How we turned support into a revenue engine at Intercom

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Outcome-based pricing for Fin for Sales

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem

Grow pipeline without scaling headcount

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 22, 2026 7 min

Announcing Fin for Sales: A new role for Fin Customer Agent

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

How we made AI-approved PRs safe

Published Apr 14, 2026 6 min

The hardest percentages