We’ve thought a lot about how we want to work in a post-pandemic world. As the world re-opens, here are our thoughts on introducing more flexibility to both our work styles and workspaces.
Scale by Intercom 11 min read
Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.
Product & Design 4 min read
How can you continue to grow your career as a product designer if you don’t want to become a people manager? Here’s how we think about continued career growth at Intercom.
Scale by Intercom 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Engineering 8 min read
When you’re part of a team, you adopt the goals, objectives, and priorities of that team. As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time.
Product & Design 42 min listen
IBM’s Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.
Product & Design 7 min read
If you don’t have a map for your career, then how do you know where you’re going? Find out how we redesigned our job levels for product designers to provide a clear sense of direction.
Product & Design 7 min read
Great onboarding isn’t just about showing users where features are – instead, it must create a positive first impression that sets the tone for a fruitful, long-lasting relationship with your users.
Support 13 min read
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
Support 16 min read
A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.
