How to tell your company story
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in…
Break point: Product engineers and the pursuit of speed and safety
As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast?
What we shipped: 8 new features to increase conversions and grow your business
Volume and capacity are always top of mind for sales, support and marketing teams. At Intercom, we’re helping…
Fresh perspective – how we invented our Custom Bot chatbot builder
A unique characteristic of our species is our enduring drive to represent the infinite richness of the real…
The Beginner’s Guide to Real-Time Sales: get started with the future of selling
In sales and marketing, speed is everything. The fate of your business depends on how quickly you can…
Video Bots: The future of sales automation
When customers visit your website or use your app, there’s an opportunity to engage and connect with them…