Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Transforming new signups into super users hinges on great onboarding. Discover how to create a powerful onboarding messaging campaign in our refreshed guide.
Product & Design 26 min listen
Why do people cancel? What feature should you build next? Which potential customers are the best fit for your business? The answer to all of these questions don’t lie in spreadsheets or charts, but in customer interviews.
News & Updates 2 min read
Intercom is proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022.
Support 10 min read
Our vision for the future of customer support is shaped by four core beliefs, which lead to happier customers, reduced churn, and long-term loyalty.
Engineering 9 min read
Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox, Inbox Views, API, Articles, the user…
Marketing 18 min listen
Companies may have been reluctant to use emojis in their communications, but as the tiny pictograms permeate our lives more and more, can using them appropriately help us build even better relationships with our customers?
Support 13 min read
A well-crafted knowledge base helps your customers find success so that they don’t have to reach out to your team. Here are our best practices.
Product & Design 40 min listen
We’ve been here before. Between media buzz, overstated claims, and the work on the ground, sometimes it’s hard to distinguish fantasy from reality when dealing with Machine Learning. As neural networks mature and stand out from the pack, can the tech live up to the hype?
News & Updates 4 min read
Our latest updates have been built to help you deliver the most personalized, contextual and convenient experience possible.
Engineering 6 min read
Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps.
