The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Choosing the right AI agent for your customer service team can be a challenge with so many options available. This comprehensive guide equips you with everything you need to evaluate and test different models to make an informed decision.
AI & Automation 7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our research process and the data we uncovered.
Customer Service 8 min read
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
Customer Service 2 min read
Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
Customer Engagement 36 min watch
Equals co-founder and CEO Bobby Pinero joins us to discuss how to use metrics to tell a compelling business story.
Customer Service 24 min watch
In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.
Customer Service 4 min read
If your customers aren’t getting optimal results from your AI agent, they might not feel comfortable using it. The key to getting past this? Building trust by practicing transparency, providing guidelines, and setting expectations upfront.
Customer Service 34 min watch
In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service.
AI & Automation 46 min watch
Is the AI hype justified, or is there more to the story? Renowned industry analyst Benedict Evans cuts through the noise and reveals what AI really means for industries like customer service.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Sam Barrett, Head of Customer Experience at Runna, about how he goes the extra mile for customers, and more.
