Aircall’s Global Head of Customer Care Ian MacLean explores the importance of having an integrated support tech stack to avoid what’s known as the “swivel chair effect.”
Marketing 12 min read
Timely, targeted messages will help you engage and retain customers. Check out our best practices for customer engagement.
Scale by Intercom 35 min listen
Shane Murphy-Reuter (SVP of Marketing at Intercom) interviews Brian Halligan (CEO and co-founder of HubSpot) about the importance of conversational relationships and how they can drive business growth.
Product & Design 7 min read
Series, our new customer messaging orchestration tool, is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all. Here is how we considered different options.
Product & Design 7 min read
We explore how to structure effective experiences in software and how conversational UX closes gaps between products and users.
Support 8 min read
Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.
Product & Design 40 min listen
Is online anonymity a positive or negative force in the world? Blind co-founder Kyum Kim joins us on Inside Intercom to discuss the implications of anonymity in the workforce and at large.
News & Updates 4 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
Product & Design 6 min read
Over the years, Intercom’s main product navigation began to cause confusion. Here is how we tackled the problem by focusing on two areas to make it more usable, intuitive, and polished.
News & Updates 7 min read
Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.
