Intercom CEO Karen Peacock and CRO Leandra Fishman share their thoughts on not just what makes a good leader, but a good ally, a good colleague, and a good friend.
Marketing 40 min listen
In celebration of this year’s International Women’s Day, we’re challenging ourselves to support, give visibility to, and praise women’s achievements.
Product & Design 2 min read
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Support 5 min read
Delivering great customer support means getting to the root cause behind customer conversations. Here’s how to understand what your customers are really asking.
Marketing 28 min read
What are the ingredients of a modern marketing stack in 2021? And how do you start building your own marketing stack? We asked some of the world’s fastest-growing companies to find out.
Scale by Intercom 30 min listen
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom’s Bobby Stapleton to discuss.
News & Updates 5 min read
Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.
Product & Design 33 min listen
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…
Product & Design 8 min read
Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?
Support 17 min read
Learn how your business can benefit from live chat, and how to use it in engaging, conversational ways as part of your sales, marketing, and support strategies.