The Intercom Blog
Articles on Customer Service, Customer Support, Product Design, and more
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
Customer Service 5 min read
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Maartje Daems, Customer Support Manager at Plug&Pay, about the strangest thing a customer has asked her, what advice she’d give to her peers in the customer service industry, and more.
Product & Design 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
Customer Service 7 min read
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
News & Updates 10 min listen
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
Customer Service 7 min read
In our latest “Response Time” interview, we ask Barry Pepper, VP of Customer Experience at PushPress, about his greatest productivity hack, what book he’s reading at the moment, what he wishes people knew about working in customer service, and more.
News & Updates 4 min read
AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.
Customer Service 30 min watch
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
Customer Service 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
