Product & Design
3 min read
Trajectory matters more than state
When considering how to grow your business, it’s not about where you are, it’s about where you’re going and how fast you’re getting there.
Latest News
News & Updates
35 min listen
Conversations with friends: 6 highlights from behind the mic
Engineering
6 min read
Core responsibility: How we scaled our core technologies team
News & Updates
4 min read
Conversational support is business critical – insights from Forrester research
Scale by Intercom
36 min listen
Gong’s Linda Lin on customer success strategies for moving upmarket
News & Updates 30 min listen
How Intercom is preparing for a return to the office
On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.
Support 11 min read
Agile support: 9 principles to help your team provide personal support at scale
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.
News & Updates 9 min read
Sharing Intercom’s values
Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action. We’ve gone back to basics and refined our values to focus on six that reflect the essence of Intercom.
Scale by Intercom 9 min read
Conversational support isn’t just a nice-to-have – it’s make or break
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
News & Updates 6 min read
How we approach remote employee onboarding at Intercom
We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them…
Product & Design 7 min read
Tackling the problem: A simple three-part framework to align your team’s efforts
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
Product & Design 30 min listen
Intercom on Product: Accelerating your strategy after COVID-19
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
Scale by Intercom 10 min read
The biggest challenges facing support teams right now (and how to solve them)
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 10 min read
How the pandemic has changed customer support forever
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
