Inside Intercom
Articles on Customer Engagement, Support, Product, and more
When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.
News & Updates 1 min read
We’re once again considered among the top private cloud companies in the world as enterprises continue to invest in Intercom’s platform to drive better customer engagement
Support 30 min listen
People love stories and human connection – it’s just the way we’re built. The insights we extract from those connections give us a peek into who our customers are as human beings, and only by leveraging it can we deliver a truly great experience.
Product & Design 5 min read
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.
Product & Design 6 min read
We often aim to get product concepts in front of users very early in the product development process. This approach poses an important and ongoing question – what’s the right level of design fidelity to present to your research participants?
Marketing 13 min read
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Product & Design 18 min listen
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.
News & Updates 2 min read
We’re very proud of the company culture we’ve built over the past 11 years, and so we’re delighted to be recognized by 3 renowned employer awards.
News & Updates 2 min read
At Intercom, we’re obsessed with our customers’ success, and we’re busy building key features to help you take your customer engagement offering to the next level. Welcome to July’s edition of Built for you: Increased response rates, efficiency, and personalization.
Sales 26 min listen
Intercom’s VP of EMEA Sales talks about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.
