For many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. The cartoon portraits are a core part of the Intercom culture – here’s their origin story.
Sales 1 min read
Modern buyers have hundreds, if not thousands, of choices. That’s why we’ve curated advice from industry leaders who’ve scaled sales to breakout growth and beyond.
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
News & Updates 6 min read
Introducing Answer Bot, an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
Marketing 38 min listen
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe.
News & Updates 5 min read
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.
News & Updates 3 min read
One of the unique things about Answer Bot is that not only does it provide specific answers rather than just article suggestions, but those answers can also include apps to power the actions needed to resolve their questions.
Support 5 min read
“If you can’t measure it, you can’t manage it,” as Peter Drucker put it. But that approach doesn’t just apply…
Support 4 min read
Often in life, it’s not what you say but how you say it that makes all the difference, and this is even more true in a support conversation. PREACH is a framework we use to help our Customer Support team capture the right Intercom tone.
Product & Design 25 min read
From the profound changes in how people buy products to what that means for people making products, Paul Adams answers the question, what’s in store for the UX industry?