The Intercom Blog

Articles on Customer Service, AI and Automation, Product Design, and more

Introducing Intercom Phone: The future is calling

Even with the move towards messenger-based and self-serve support, a lot of customers still want the option of phoning a business. That’s why we’ve released Intercom Phone: a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place.

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Customer Service 3 min read

In our latest “Response Time” interview, we ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack, how they’d explain their job to an alien, and more.