The Intercom Blog
Articles on Customer Service, Customer Support, Product Design, and more
Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide; what you prioritize, and what you don’t.
News & Updates 59 min watch
What if you could have a trustworthy bot that captures the magic of the large language models without going off-script? Join us in this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
News & Updates 9 min read
It’s been just over two weeks since we released Fin, our new AI chatbot, to the world. The idea of…
Customer Service 3 min read
We noticed three recurring themes in this research report outlining how customer service leaders plan to maximize existing resources while still meeting and exceeding customer expectations.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Libor Bitala, Head of Support at ROI Hunter, about his best customer service experience, what he wishes people knew about working in customer service, and more.
Customer Service 2 min read
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
Customer Service 27 min watch
Building customer loyalty requires a lot more than a satisfied customer. What can cognitive science teach us about creating memorable customer experiences that turn prospects into advocates?
Customer Service 3 min read
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
Customer Service 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
Customer Service 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
