We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt…
Support 33 min listen
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
Scale by Intercom 10 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader
Product & Design 7 min read
At Intercom, we start with the problem. But not every problem is created equal, and solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem.
Product & Design 30 min listen
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
Scale by Intercom 11 min read
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Scale by Intercom 10 min read
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
News & Updates 9 min read
Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action. We’ve gone back to basics and refined our values to focus on six that reflect the essence of Intercom.
Product & Design 30 min listen
Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.
News & Updates 4 min read
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
