Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?
Marketing 11 min read
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Support 13 min read
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Marketing 28 min listen
The typical software selling strategy is dead. In a market where there is less and less time to influence customers’ decisions, can customer marketing help companies get ahead?
News & Updates 9 min read
For businesses looking for a reliable, fast, and effective way to communicate with their customers, SMS is a no-brainer. That’s why we’ve released Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers – building relationships and bringing engagement to the next level.
News & Updates 4 min read
We’re delighted to announce new next-generation bot capabilities that will boost the power of your bots so that your customers get the help they need, faster.
News & Updates 5 min read
In a world that’s so determined to single out members of the LGBTQI+ community, we stand strong with the help of our allies. This year we’re out and proud, and we want to bring you in.
News & Updates 13 min listen
To celebrate this year’s Pride, we’re sharing the experiences of our peers in the LGBTQI+ community, and their thoughts on allyship, advocacy, and finding spaces where they can truly be themselves.
Product & Design 7 min read
Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like.
Engineering 4 min read
Deadlines can feel stressful, constraining and often arbitrary, but when building product, delivery dates help engineering teams stay focused, aligned and driven. That’s because, in the fight against distraction, deadlines are the most effective weapon.
