Product & Design
35 min listen
Intercom on Product: Speeding back up when momentum drops
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Latest News
Support
10 min read
Defining customer support in 2022: why it’s key to your long-term success
Growth
31 min listen
Andrew Chen on how tech’s giants drive growth with network effects
Marketing
6 min read
Don’t tell me you miss me: 3 better approaches to user retention
News & Updates
6 min read
Revealed: How supply chain issues are affecting customers and support teams this holiday season
Support 2 min read
Announcing ‘The Intercom Customer Support Trends Report for 2022’
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Growth 31 min listen
Benn Stancil, founder of Mode, on how data science can help us make better decisions
Data analysis is not about spewing fancy dashboards – it’s a long, iterative, collaborative process that helps you to better understand what the customer wants, and how to get there.
Product & Design 4 min read
Moving fast and building smart: The value of quick customer feedback
Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process. Here are three tips for collecting customer feedback quickly and efficiently.
News & Updates 2 min read
Introducing “New at Intercom” – our first virtual launch event
We’re excited to announce Intercom’s first virtual launch event, New at Intercom. Hear from the influential experts shaping the industry, learn more about our company mission, discover our most exciting new features, and meet our incredible customers.
Scale by Intercom 27 min listen
Drata’s CEO Adam Markowitz on creating a culture of cyber security
As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.
Support 6 min read
Brew and Review: Building a knowledge sharing loop for Customer Success
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how Intercom’s Customer Success team does it.
Product & Design 6 min read
Continue, Stop, Start: Rethinking retrospectives
Running retrospectives is a common challenge for many teams. We’ve rethought the widely used “Stop, Start, Continue” model, focusing first on continuing the processes that already make our teams successful. Here’s why we use “Continue, Stop, Start” at Intercom.
News & Updates 34 min listen
2021 in conversation: Learnings from the podcast
An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.
News & Updates 11 min read
2021 on Inside Intercom
The Intercom Content Team presents the highlights of 2021 on the Inside Intercom blog and podcast, from our product launches to our anniversary specials, our in-depth guides to our thought leadership.
