The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
Customer Service 8 min read
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Kelly Burnette, Classroom Success Manager at Writable from HMH, about the strangest thing a customer has asked her, and more.
AI & Automation 11 min read
We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics in the CS space, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and more.
AI & Automation 9 min read
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had so far, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.
AI & Automation 10 min read
We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.
AI & Automation 56 min watch
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
