Need an antidote to long wait times and ticket deflection? Proactive customer support helps your team pre-emptively address known issues before they even arise. Here’s what it is and how to excel at it.
News & Updates 35 min listen
In this very special episode, some of our LGBTI+ colleagues invite us to hear about their worlds, including their coming out stories and the ways they feel allies can best support LGBTI+ people.
Scale by Intercom 10 min read
Customer Support is undergoing massive, irreversible change right now – find out how to stay ahead of the curve by adopting the Conversational Support Funnel.
News & Updates 3 min read
Amid the global COVID-19 pandemic and the Black Lives Matter movement, we are marking Pride in a very different way this year – because real inclusion is a matter for all of us.
News & Updates 6 min read
We’re excited to announce Mobile Carousels – welcome to the most versatile and customizable way to reach, engage, and support your customers on mobile.
Marketing 45 min listen
I hosted Wikimedia COO Janeen Uzzell and engineering coach Anjuan Simmons on the podcast to discuss the important topic of allyship. We spoke about how we can do better, where we can help and when we need to listen – as a company and on an individual level.
Support 1 min read
Want to provide personal, efficient support to customers, at internet scale? The Conversational Support Funnel Starter Kit outlines the perfect framework.
Support 30 min listen
In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the…
Product & Design 22 min read
How do you develop strong Product Judgment? There is only one way – talk to lots of your customers, and ask them how they use your product.
Marketing 10 min read
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.