The Intercom Blog
Articles on Customer Service, Customer Support, Product Design, and more
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
Customer Service 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
Customer Service 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
Product & Design 12 min read
Learn about personalized customer experiences and the impact they can have on a brand and its customers.
Customer Service 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Line Granseth, Head of Customer Service at Morgenlevering, about the most valuable thing working in customer service has taught her, which celebrity would be great at her job, whether a burger’s a sandwich, and more.
Customer Service 9 min read
Find out what customer service means and why it’s so important and impactful when it comes to driving value within organizations.
Engineering 19 min listen
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Customer Service 5 min read
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 6 min read
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
