The Intercom Blog

Published Apr 13, 2026 4 min

From swarms to product: Turning customer signals into scalable features

The best product signal often comes from the least scalable work. Here's how Intercom's swarm model turns individual customer insights into features that reach everyone.

Kevin O'Brien

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX

Published Mar 12, 2026 4 min

From resolutions to outcomes: Evolving how Fin delivers value

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Published Mar 5, 2026 5 min

Transformation in action: When support becomes the blueprint for company-wide AI

Published Feb 27, 2026 6 min

Transformation in action: How AI is evolving support careers