The Intercom Blog

Articles on Customer Service, AI and Automation, Product Design, and more

Latest News

Customer Service 14 min read

As AI becomes table stakes in customer service, it all comes down to one question: can you afford not to switch to a more modern support tool? If you’re considering a platform change, follow these steps to ensure a successful transition for your customers, team, and company. 

Customer Service 3 min read

In our latest “Response Time” interview, we ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack, how they’d explain their job to an alien, and more.