Great support will foster customer happiness, engagement, loyalty and deliver vital feedback, but to achieve all those benefits, you need to carefully define the level of customer support you provide.
Sales 6 min read
Tech stacks are the tools that marketing and sales use to reach out to customers and track results. They form…
Growth 18 min watch
We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, Des Traynor made the case that this is not the only thing that matters.
Growth 11 min read
Growth is good, but growth at any cost is very, very bad. The best marketers in the world help their…
Sales 13 min read
In our official live chat guide for businesses in 2018, learn why every business can benefit from live chat today and how to make live chat a part of your sales, marketing and customer service strategy.
Sales 7 min read
There’s a common mistake sales reps make when trying to hit their quota. It’s focusing exclusively on the size of their pipeline. The only problem? They’re forgetting the element of time, and that’s what makes sales velocity such a powerful metric for sales teams.
Growth 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.
Sales 3 min read
Your invisible sales pipeline is made up of all of the people who visit your website but will never fill out a contact form. Sales trainer Richard Harris explains how to turn your invisible leads into real revenue.
Support 16 min listen
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
News & Updates 6 min read
In the past month, we have released seven new features to help you deliver more personal experiences at scale through both intelligent automation and a data-driven understanding of your customers.