Ambient Strategy’s April Dunford joins the Intercom podcast live from the SaaStock conference in Dublin, where she discusses the ins and outs of positioning your product, why you should avoid marketing pixie dust, and how to stand out in a crowded space.
News & Updates 1 min read
SaaStr’s Harry Stebbings recently interviewed our COO about her journey from Intuit to Intercom. Their wide-ranging conversation touched on everything…
Engineering 13 min read
We believe internet businesses should be able to communicate with everyone, regardless of how their visitors interact with the web. Here’s a behind-the-scenes look at how made our web Messenger accessible.
Marketing 4 min read
Gearing up for the holidays? For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your…
Sales 18 min read
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in can be a daunting task. To help, we’re sharing our favorite sales tools.
Support 6 min read
Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
News & Updates 5 min read
At Intercom we think a lot about what it means to deliver a differentiated customer experience. That’s why in the last month, we’ve released a suite of new features and apps on our App Store to help you do just that.
Product & Design 7 min read
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
Product & Design 6 min read
Startups are knee deep in customer acquisition metrics. Click through rates, cost per click, cost per lead, conversion rate, cost…
Support 4 min read
The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. …