News & Updates
9 min read
Announcing Intercom’s new AI features
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
The Intercom Blog
Articles on Customer Service, Customer Support, Product Design, and more
Latest News
Support
24 min listen
CX expert Bill Price on creating frictionless customer experiences
Support
12 min read
How to implement live chat support for the best customer experience
News & Updates
9 min read
2022 on Inside Intercom
News & Updates
3 min read
Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023
Support 30 min listen
Our grand experiment with GPT and generative AI
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
News & Updates 4 min read
Introducing Checklists: The fastest way to turn signups into superusers
Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. Enter Intercom Checklists: a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage and show value in a structured, progressive way.
Product & Design 10 min read
Reinventing our wheel: The vision behind Intercom’s redesigned Messenger
At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: A clear product vision.
Product & Design 22 min listen
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Marketing 3 min read
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
Customer retention is critical to sustained growth. Discover a three-pronged approach to help you drive retention and reduce churn with insights from Intercom, Productboard, and Fullstory.
Growth 34 min listen
The future of learning: Meet the edtech companies leading the way
The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?
Product & Design 6 min read
Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood
Designing a product is a balancing act. At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs.
Product & Design 16 min listen
MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
You might be all about the user, but are you considering the full spectrum of your users’ preferences? Today, we look into the broader context of product-led growth to understand how you can leverage product data and drive revenue.
Support 9 min read
Looking to boost your customers’ experience? A customer service operations team can help
Want to empower your support managers, enable your support reps to work more efficiently, and deliver more impactful insights for your business? It’s time to build a customer support operations team.
