The Intercom Blog

Articles on Customer Service, AI and Automation, Product Design, and more

Customer Service 14 min read

Time to switch: Your step-by-step guide to adopting a new customer service platform

As AI becomes table stakes in customer service, it all comes down to one question: can you afford not to switch to a more modern support tool? If you’re considering a platform change, follow these steps to ensure a successful transition for your customers, team, and company. 

Latest News

Customer Service 2 min read

In our latest “Response Time” interview, we ask Will Yates, Co-founder of ttagz, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.

Customer Service 3 min read

In our latest “Response Time” interview, we ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack, how they’d explain their job to an alien, and more.