In our final episode of this season of Scale, we hear what automation means for the future of work and in particular for the marketing world. We discuss why it’s the key to allowing your team focus on strategy, creativity, and execution.
Support 7 min read
As your company grows, losing touch with your customers isn’t inevitable. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.
Marketing 6 min read
How often do you get an email from some company you once used with the immortal words “We Miss You”? But that message feels insincere, because it paints a commercial relationship as a personal one. Here are 3 better approaches to user retention.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Marketing 36 min listen
Yvonne Chen, VP of Marketing at Udemy for Business, tells Intercom’s Brian Kotlyar how they built a thriving B2B SaaS business on top of an already successful consumer marketplace.
Engineering 4 min read
When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-Minute Rule to strike a balance between the two.
Product & Design 11 min read
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Support 6 min read
Building a successful product means saying no. But exactly how do you say it? When you’re on the front lines…
News & Updates 4 min read
With Intercom acting as the central solution for customer communications, GetAccept has been able to grow revenue by 450% in the last year alone.
Growth 28 min listen
ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.