Use this article to understand what's included in the Startup Partner program, check whether you're eligible, apply, and see how your pricing changes across the three years of the program. This program is exclusively for new customers who join through a startup partner (venture capital firm, accelerator, bank, or startup community). You'll get access to the Advanced plan for free in year one, 50% off in year two, and 25% off in year three, giving you time to scale before paying full price.

You will be on the Advanced plan. Here’s a quick breakdown of what's included in your monthly plan price:

In the first year, you'll get this plan for free from the original list price of $466. In the second year, you’ll receive 50% off, followed by a 25% discount in the third year.

The table below shows the monthly list price breakdown for the Advanced plan included in the Startup Partner program, and the discounted price you'll pay in each year.

The Startup Partner program discount (100% in year one, 50% in year two, 25% in year three) also applies to usage-based channels with the exception of Fin AI Agent outcomes, SMS, Phone, and outbound WhatsApp, which are charged at list price.

The table below summarizes how the program discount applies to each usage-based channel.

The following usage-based channels are not eligible for the Startup Partner program discount and are charged at list price:

In year 1, your plan includes unlimited full seats — invite as many teammates as you need at no extra cost.

From year 2 onwards, your plan includes 2 full advanced seats. You may add more if you wish — additional seats will be discounted at the same rate as the overall discount in that year (50% in year two, 25% in year three). You can’t reduce the number of seats below the 2 included in your plan.

Any features from our Expert plan & Regional Data Hosting are not available for the Startup Partner program. If your startup requires Expert plan features or Regional Data Hosting, contact our Sales team via the Messenger to discuss your options.

Fin Voice: Fin Voice is not currently available on the Early Stage Program. It's still in Managed Availability, and we'll update this article when it becomes available.

When you apply, you'll need to provide your company name, funding stage, number of employees, and your partner referral details. It's important to provide accurate information for our team to review your application. Some applications are approved automatically; others are reviewed manually, which typically takes 1–2 business days. If approved, you'll receive a confirmation email with instructions to activate your plan.

Here you'll find practical tips and best practice advice on topics like:

Access to Early Stage Academy is included in your plan to enable you and your team to get the most from Intercom.

Program members get credits and discounts worth $500K on Stripe, Notion, Linear and many more. A link is shared when you sign up.