Startups get Intercom + Fin for free
Startups receive a 100% discount on Intercom's AI-first customer service suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly outcomes. That's equivalent to having a full-time human support agent at no cost.
Save year on year
Year 1
Including 300 Fin outcomes and 15 Fin qualifications. Phone, SMS, and WhatsApp charged at list price.
View pricingYear 2
Including 150 Fin outcomes and 15 Fin qualifications. Phone, SMS, and WhatsApp charged at list price.
View pricingYear 3
Including 75 Fin outcomes and 15 Fin qualifications. Phone, SMS, and WhatsApp charged at list price.
View pricing
Eligibility requirements
Early stage
Series A or lower in funding.
Small team
Fewer than 25 employees.
Affiliated
Referred by one of our startup partners.
New customer
Not currently an Intercom customer.
Fin's given us new insights into our users that we just simply didn't have before.”
My perception of what Fin could do completely changed. It went from being just another bot to something we could trust — smart enough to learn fast, pick up nuance, and deliver accurate answers.”
That level of intelligence that sits behind Fin has really changed the dynamics with customers and automation.”
It's official: Fin is the best AI agent on the market
In G2's most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board — based on over 19,000 reviews from real customers.
- Fin by Intercom89
- Zendesk AI Agent59
- Decagon54
- Forethought40
- Ada33
Join our venture firm partners
Apply to become a partner. Your startups get Intercom for free in year one.
- Bessemer
- Atlantic Bridge
- Kaszec
- Kleiner Perkins
- Index Ventures
Other helpful resources
Exclusive deals on startup tools
Program members get credits and discounts worth $100K on Stripe, Notion, and more.
Learn moreEarly Stage Academy
Deep-dive courses from Intercom experts on topics like support, engagement, and sales.
Learn moreInside the Intercom Blog
Our blog and podcast give you in-depth interviews, best practices, insights, and more.
Learn moreIntercom Community
Join our community forum to ask questions or connect with Intercom customers and partners.
Learn moreFAQs
Get access to the best AI-first helpdesk with 100% off in your first year, 50% off in your second year, and 25% off in your third year.
Your plan includes the following:
- Advanced Seats (Feature List)
- Copilot Seats
- 20 Lite Seats
- Proactive Support Plus (500 messages sent per month)
Plus a free year of Fin AI Agent, including:
- 300 Fin outcomes per month
- 15 Fin qualifications per month
- 1k Pro conversations analyzed per month
Your discount applies to usage based costs for email, pro conversations (over 1k per month), messages sent (over 500 per month) and additional seats.
The discount does not apply to additional outcomes or qualifications, phone, SMS & WhatsApp, which are charged at list price. See usage based costs
Fin AI Agent is billed per outcome, so you only pay for the value it delivers.
Your first year includes 300 outcomes and 15 qualifications per month.
Fin AI Agent pricing
$0.99 per outcome
- Resolution — No further help is requested after the last AI answer.
- Procedure handoff — Fin completes a Procedure designed to handoff to a human.
- Disqualification — Fin disqualifies a lead against your sales criteria.
$9.99 per qualification
- Qualification — Fin qualifies a lead to your sales criteria and routes them to your sales team, CRM, or elsewhere.
Your discount steps down over time:
- 100% off in Year 1
- 50% off in Year 2
- 25% off in Year 3
Free Fin usage also reduces over time.
- 300 outcomes and 15 Fin qualifications in Year 1
- 150 outcomes and 15 Fin qualifications in Year 2
- 75 outcomes and 15 Fin qualifications in Year 3
If the costs become too high after your first year, you can move onto our Essential plan starting at $39 per seat per month.
Year 2 and Year 3 discounts are reserved for customers who stay on the program — switching to a self-serve or sales-led plan means forfeiting those savings.
If your company is not eligible, you can start a trial of our regular plans on our pricing page or connect with our Sales team through Messenger for more options.
If you're an accelerator, incubator, or VC and want to offer the Early Stage discount to your portfolio companies, you can apply through our partner application form. We'll review your application and get back to you with next steps.
