Switching from Drift to Intercom is easy. You’ll spend less time ‘building’ bots and setting up ‘playbooks’, and more time on converting your qualified leads into customers.
You can start capturing, qualifying and converting more leads quickly. Here’s how to get started:
Keep your leads’ and users’ details
To get started, you can easily import your users and leads from Drift to Intercom.
Automatically qualify your leads in seconds
You were probably using Drift’s bot, LeadBot, before. To set it up, you had to feed it questions, keywords and create a bot for every new scenario.
With our bot, Operator, the setup process is quick. You can start automatically capturing and qualifying your leads in seconds. You can let Operator handle the simple stuff so you can focus on what only humans can do.
Nurture leads with with targeted messages
Converting your leads into paying customers takes more than booking meetings.
When you used Drift, you used ‘playbooks’ to send messages to your leads. With Intercom, you can create an intelligent series of messages based on any data or behaviour, to encourage your leads or users to take the next steps or to complete a goal.
Convert leads with the inbox for sales teams
With our Inbox product, you can see every interaction with each lead - from when they first chat with you to when they become a paying customer.
Here are just some of the ways sales teams can benefit from using Inbox:
See your leads’ qualification progress, recent conversations, and Salesforce data all in the inbox.
Assign your leads evenly among your team round robin style.
Set reminders to follow up with leads by snoozing conversations.
Answer leads faster with macros.
Capture and convert more leads with apps
Here are some apps you can use to grow your business faster:
Let leads request a demo with your sales team with the Get a Demo app.
Join video calls straight from conversations with the Google Meet app.
Book meetings with your leads with the Google Calendar Meetings app.
Promote content to your visitors with the Content Showcase app.
Everything you need to know to get your workspace set up
And more! In just 40 minutes, you’ll learn how to..
..with Intercom Academy.
Connect with your favourite sales tools
You can help your sales team convert leads faster by integrating their favourite tools with Intercom.
Send leads to Salesforce automatically
If you were using Drift’s integration with Salesforce, you could send your leads and conversations to Salesforce. You can do the same, and more, with our Salesforce integration. You can:
Send leads to Salesforce automatically, or manually with a single click.
Sync your Intercom data continuously with Salesforce.
Automatically assign Salesforce leads to the right owners in Intercom.
Add your leads to nurture campaigns automatically based on their Salesforce status.
Answer your leads in a more personal way by seeing their Salesforce data within Intercom.
Qualify leads from Slack
With our Slack integration, you can reply to your leads and update their qualification details straight from Slack. You can also get notifications on their activity and conversations.