Intercom no longer supports a native Twitter integration and we have disabled Twitter in your omnichannel settings. Over the past two weeks Twitter has made a number of changes to their API and access tiers, and recently removed Intercom's access. Internally we have been weighing the factors to continue supporting this – the development work to adapt to new APIs, the additional costs for us and customers, and reviewing the Twitter integration and channel volume usage across our customers. Ultimately we decided not to move forward and plan to gather feedback to review future investments.
Although we understand that this may cause inconvenience to some of our users who rely on this integration, we want to assure you that we are committed to providing you with the best possible experience on our platform.
We would like to recommend alternative solutions to help you continue engaging with your customers on social media platforms. You may consider using other social media channels like Facebook, or Instagram, which we currently support.
We understand that this news may be disappointing. However, we hope that our alternative solutions will help you to continue engaging with your customers effectively. If you have any further questions or concerns, please do not hesitate to contact our support team for further assistance.
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