The world’s first customer messaging platform for business growth
Our company
Intercom builds a suite of messaging-first products for businesses to accelerate growth across the customer lifecycle.
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Founded
paying customers
in funding
San Francisco
55 2nd Street, 4th Floor, San Francisco, CA 94105
London
Floor 2, 80 Great Eastern St., London EC2A 3JL
Chicago
1330 W. Fulton Market, Suite 750, Chicago, IL 60607
Dublin
3rd Floor, Stephens Ct., 18-21 St. Stephen’s Green, Dublin 2
Sydney
285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor Sydney
Press highlights
Chatbots are dead. Cloud unicorn Intercom is betting AI can bring them back.- Business chat unicorn Intercom makes its platform play with new App Store launch
These women could be the tech industry's next great CEOs—or not
Intercom CEO McCabe calls e-mail increasingly ineffective
Intercom raises $125 million to take on Salesforce
Intercom’s fresh funding brings the customer engagement startup’s valuation to $1.275 billion
Our leadership
Eoghan McCabe, CEO & Co-founder
Eoghan runs Intercom. Previously, he founded Contrast, a software design consultancy, and Exceptional, a developer toolkit acquired by Rackspace in 2011.
Des Traynor, Chief Strategy & Co-founder
Des leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Ciaran Lee, CTO & Co-founder
Ciaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
Karen Peacock, Chief Operating Officer
At Intercom, Karen focuses on growth and delivering an outstanding customer experience at scale. She was previously Intuit’s SVP of Small Business.
Shane Murphy-Reuter, SVP of Marketing
Shane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
LB Harvey, SVP of Sales & Support
LB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
Paul Adams, SVP of Product
Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
Darragh Curran, VP of Engineering
Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Matt Hodges, VP of Commercial Product Strategy
Matt focuses on bridging Intercom’s commercial and product strategy. He was Intercom’s first marketer and helped grow the team from the ground up.
Chris Tobin, VP of People
Chris leads Intercom’s operations, recruiting and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.
Bobby Pinero, Sr. Dir. of Finance & Analytics
Bobby leads Intercom’s finance and analytics teams. Previously, he oversaw financial reporting for Inflection, and led forecasting for IBM’s services business.
