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The world’s first Conversational Relationship Platform

Our company

Strong customer relationships are more important than ever, but the scale and nature of online business means it's harder than ever to create personal connections with customers.

That's why we created the world's first Conversational Relationship Platform — to help businesses build better customer relationships through personalized, messenger-based experiences.

Heading is Required

  • 2011


  • 30k

    paying customers

  • $241

    in funding

Press highlights

  • TechCrunch Logo
  • The Irish Times
  • Business Insider
  • Bloomberg Logo
  • Diginomica
  • Forbes Logo

Our leadership

  • Eoghan McCabe Portrait
  • Des Traynor Portrait

    Des Traynor, Chief Strategy Officer & Co-founder

    Des leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
  • Karen Peacock Portrait

    Karen Peacock, CEO

    Karen runs Intercom and is focused on delivering breakthrough value to Intercom’s customers. She is also a board member at Dropbox and was previously Intuit’s SVP of Small Business.
  • Ciaran Lee Portrait

    Ciaran Lee, CTO & Co-founder

    Ciaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
  • Dan Griggs, Chief Financial Officer

    Dan Griggs, Chief Financial Officer

    Dan leads Intercom’s finance, accounting, business ops and analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
  • Shane Murphy-Reuter Portrait

    Shane Murphy-Reuter, SVP of Marketing

    Shane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
  • LB Harvey Portrait

    LB Harvey, SVP of Sales & Support

    LB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
  • Paul Adams Portrait

    Paul Adams, SVP of Product

    Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
  • Darragh Curran Portrait

    Darragh Curran, VP of Engineering

    Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
  • Chris Tobin Portrait

    Chris Tobin, VP of People

    Chris leads Intercom’s People organization which includes recruiting, people operations and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.
Our investors