The world’s first Conversational Relationship Platform
Our company
Strong customer relationships are more important than ever, but the scale and nature of online business means it's harder than ever to create personal connections with customers.
That's why we created the world's first Conversational Relationship Platform — to help businesses build better customer relationships through personalized, messenger-based experiences.
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Founded
paying customers
in funding
San Francisco
55 2nd Street, 4th Floor, San Francisco, CA 94105
London
Floor 2, 80 Great Eastern St., London EC2A 3JL
Chicago
1330 W. Fulton Market, Suite 750, Chicago, IL 60607
Dublin
3rd Floor, Stephens Ct., 18-21 St. Stephen’s Green, Dublin 2
Sydney
285A Crown St. Surry Hills NSW 2010, Australia, 1st Floor Sydney
Press highlights
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Our leadership
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Eoghan McCabe, Chairman & Co-founder
Eoghan provides strategic leadership to Intercom as Chairman and was the CEO until 2020. Before Intercom he founded Contrast, a software design consultancy, & Exceptional, a developer tool company acquired by Rackspace.
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Des Traynor, Chief Strategy Officer & Co-founder
Des leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Karen Peacock, CEO
Karen runs Intercom and is focused on delivering breakthrough value to Intercom’s customers. She is also a board member at Dropbox and was previously Intuit’s SVP of Small Business.
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Ciaran Lee, CTO & Co-founder
Ciaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
Dan Griggs, Chief Financial Officer
Dan leads Intercom’s finance, accounting, business ops and analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
Shane Murphy-Reuter, SVP of Marketing
Shane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
LB Harvey, SVP of Sales & Support
LB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
Paul Adams, SVP of Product
Paul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
Darragh Curran, VP of Engineering
Darragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Chris Tobin, VP of People
Chris leads Intercom’s People organization which includes recruiting, people operations and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.
