We are making business personal

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

Today more than 13,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters and Dublin R&D office, and has raised $116M in venture funding.

2011

founded

$116 Million

in funding

300

employees

4x in 2015

revenue growth

San Francisco

55 2nd St, 4th Fl.
San Francisco, CA, 94105

Chicago

1123 W Washington Blvd Unit 1
Chicago, IL 60607

Dublin

2nd floor, Stephen court,
18-21 St. Stephen's green, dublin 2

15,000 customers
and counting

Helping the very best web & mobile businesses communicate with their customers.

August 2011
Intercom founded in California by four Irishmen:
Eoghan McCabe, Des Traynor, Ciaran Lee, & David Barrett.
2011
August

Intercom founded in California by four Irishmen-Eoghan McCabe, Des Traynor, Ciaran Lee, & David Barrett.

2012
January

Seed funding from angel investors including Twitter co-founder Biz Stone, Huddle founder Andy McLoughlin, Dan Martell, 500 Startups, & Digital Garage.

January

Intercom released in beta.

February

Darragh Curran joins from Amazon, to build & lead the engineering team.

July

Intercom comes out of beta.

2013
May

Paul Adams joins Intercom from Facebook, to build and lead the product team.

June

$6M Series A funding lead by Social Capital. Mamoon Hamid joins the board.

2014
January

$23M Series B funding lead by Bessemer Venture Partners. Ethan Kurzweil joins the board.

March

Matt Hodges joins from Atlassian, to build and lead the marketing team.

August

Intercom releases redesigned In-App Messenger

2015
April

Intercom releases beta of Acquire, a new product that reinvents 'live chat.'

May

Intercom for Mobile released, offering native support for iOS & Android apps.

August

$35M Series C funding lead by ICONIQ Capital.

October

Acquire released out of beta–the Intercom product for live chat.

2016
April

$50M Series C-1 funding lead by Index Ventures.

July

Intercom rolls out massive redesign of Intercom messenger.

Press Highlights

Leadership

Leadership

Our leadership team brings together expertise across product, design, engineering, sales, and marketing from companies including Google, Facebook, Amazon, Box, and Atlassian.

Photo of Eoghan McCabe
Eoghan McCabe
CEO & co-founder
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Photo of Des Traynor
Des Traynor
Chief Strategy Officer & Co‑founder
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Photo of Ciaran Lee
Ciaran Lee
CTO & Co‑Founder
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Photo of Leslie Chung
Leslie Chung
Director, People Operations
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Photo of Paul Adams
Paul Adams
VP of Product
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Photo of Darragh Curran
Darragh Curran
VP of Engineering
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Photo of Matt Hodges
Matt Hodges
Sr. Dir. of Product Marketing
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Photo of Maggie Cohen
Maggie Cohen
Director of Recruiting
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Photo of Bobby Pinero
Bobby Pinero
Sr. Dir. of Finance & Analytics
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Photo of Ben McRedmond
Ben McRedmond
Sr. Dir. of Growth
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Photo of LB Harvey
LB Harvey
VP of Sales
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< >
Photo of Eoghan McCabe
Eoghan McCabe
CEO & co-founder

Eoghan runs Intercom. He previously founded an award-winning software design consultancy called Contrast, and co-founded Exceptional, a developer tool startup acquired in 2011 and now a part of Rackspace. He moved from Ireland to San Francisco that year to start Intercom.

Photo of Des Traynor
Des Traynor
Chief Strategy Officer & Co‑founder

Des's role covers many areas including product strategy, content marketing, customer support, and customer education. In addition he frequently represents Intercom when speaking at international conferences on topics such as product management, marketing, customer support, and the challenges of growing a product company.

Des previously co-founded Exceptional (now a part of Rackspace), and prior was a UX designer for web applications.

Photo of Ciaran Lee
Ciaran Lee
CTO & Co‑Founder

Ciaran designs and runs Intercom’s scalable architecture, capable of withstanding many billions of requests per month. He built the first version of the Intercom backend, and since has run the infrastructure side of the engineering org, which keeps Intercom available, secure, and performant.

His primary expertise is with the Ruby on Rails framework, with which he has developed several large systems. He was previously lead engineer and CTO of Exceptional.

Photo of Leslie Chung
Leslie Chung
Director, People Operations

Leslie leads Intercom’s people operations and office experience functions while also leading improvements to employee experience as Intercom grows and scales across new locations. Leslie joined in August 2015 as the first hire in People Operations. She started her career in HR at a non-profit organization in Los Angeles before relocating to the bay area over 9 years ago to lead the HR functions at 2 technology start-ups that were successfully acquired.

Photo of Paul Adams
Paul Adams
VP of Product

Paul oversees the Product, Design and Research teams at Intercom. Previously, Paul worked as the Global Head of Brand Design at Facebook (running design projects with partners like Nike, Coca Cola, and Starbucks), and as a Product Manager. He was one of Facebook's foremost speakers on the future of marketing and social design.

Prior to Facebook, Paul worked in the UX team at Google (working on Google+, Gmail, YouTube and Mobile) and before Google he was an Industrial Designer at Dyson. He published his first book, Grouped, in 2011.

Photo of Darragh Curran
Darragh Curran
VP of Engineering

Darragh leads and grows Intercom's engineering team. Previously, he worked at Amazon and software design consultancy Contrast. He cares deeply about moving fast and truly exceptional software engineering.

Photo of Matt Hodges
Matt Hodges
Sr. Dir. of Product Marketing

Matt founded and built out Intercom's marketing team. He joined Intercom from Atlassian, where he ran marketing for their suite of collaboration tools, including HipChat and Confluence.

Photo of Maggie Cohen
Maggie Cohen
Director of Recruiting

Maggie oversees Recruiting at Intercom. Previously, she worked as the Director, Talent Acquisition at Prosper Marketplace, the first marketplace lender in the US, where she built and lead the recruitment function globally. Maggie began recruiting at a boutique search firm in the North East and worked as Technical Recruiter at Yammer, the enterprise social network. She is published in the Journal of Psychology for her research at Bucknell University.

Photo of Bobby Pinero
Bobby Pinero
Sr. Dir. of Finance & Analytics

Bobby leads Intercom's Finance and Analytics teams, responsible for all financial reporting and planning, as well as all internal measurement.

He joined Intercom from Inflection, where he developed and owned financial reporting for their subscription based businesses. Previously he was with IBM, where he led forecasting for their services business. Bobby graduated from Stanford with a degree in Management Science & Engineering.

Photo of Ben McRedmond
Ben McRedmond
Sr. Dir. of Growth

Ben was Intercom's first employee and in 2014 founded our Growth team, which he currently leads. The Growth team is responsible for building product that supports Intercom's go-to-market strategy, including pricing, purchasing experience, signup, new user activation, and more.

Photo of LB Harvey
LB Harvey
VP of Sales

As VP of Sales, Laurabeth ‘LB’ Harvey heads up all of Intercom’s customer-facing teams, including sales and customer support. LB joined Intercom after seven years at LinkedIn, where she led the North American New Customer Acquisition Business. LB graduated from Colgate University with a joint degree in English and Political Science.

Our Investors