The world’s first Conversational Relationship Platform
Strong customer relationships are more important than ever, but the scale and nature of online business means it's harder than ever to create personal connections with customers.
That's why we created the world's first Conversational Relationship Platform — to help businesses build better customer relationships through personalized, messenger-based experiences.
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Eoghan McCabe, Chairman & Co-founderEoghan provides strategic leadership to Intercom as Chairman and was the CEO until 2020. Before Intercom he founded Contrast, a software design consultancy, & Exceptional, a developer tool company acquired by Rackspace.
Des Traynor, Chief Strategy Officer & Co-founderDes leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Karen Peacock, CEOKaren runs Intercom and is focused on delivering breakthrough value to Intercom’s customers. She is also a board member at Dropbox and was previously Intuit’s SVP of Small Business.
Ciaran Lee, CTO & Co-founderCiaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
Dan Griggs, Chief Financial OfficerDan leads Intercom’s finance, accounting, business ops and analytics teams to optimize Intercom’s growth. He was previously CFO of Sitecore.
Shane Murphy-Reuter, SVP of MarketingShane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
LB Harvey, SVP of Sales & SupportLB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
Paul Adams, SVP of ProductPaul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
Darragh Curran, VP of EngineeringDarragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Chris Tobin, VP of PeopleChris leads Intercom’s People organization which includes recruiting, people operations and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.