This answer comes from the Interconnected community forum. 👌
Can I add multiple email addresses to one contact & manually merge duplicates?
The issue we face is that we have people contact us while logged out and they enter a different email address to the one they log in with and it creates a lead profile. Or the send us an email from a different email address. It creates them as a lead.
We can have some users with 4 different email addresses, but they're the same person representing different brands. We treat them as 1 user in our platform also.
Is there any roadmap for being able to add multiple email addresses to a contact?
Roy says: The main idea why Intercom uses a single email address, is to avoid sending duplicate messages
On the other hand, your point when customers send an e-mail and it becomes a lead makes the case a little bit different. What if customers really have 2-3 addresses and when they send an e-mail you want to identify them to quickly provide support?
It's something that Intercom should work on.
In my opinion, there should be a primary e-mail address and additional addresses. Outgoing e-mails should be sent to the primary address but Incoming emails should be linked to the same customer.
Hope someone from Intercom will see this feedback.