To increase your team’s efficiency, you can auto-close conversations where customers stop interacting with your customer facing Workflows.

This will allow your team to better organize the Inbox, so they can focus on conversations that require their attention.

To do this, just go to Automation > Settings and choose "Auto-close abandoned workflow conversations" and then, tick the box for situations where you'd like to auto-close conversations:

Finally, select how long the bot should wait before auto-closing the conversation:

During the Workflow, there are different points where the bot will wait for customer input. At each of these points, a timer starts. Now, if customers don’t reply (or interact with a Workflow buttons) within the specified length of time, the conversation will automatically close.

For visitor and lead conversations, if an email or phone number is collected, then the conversation is left open. This allows your team to engage with prospects that have provided contact information but may have stopped engaging with the Workflow 👌

Note: By default, conversations started by Workflows will appear in your "Unassigned" inbox. By auto-closing them, they will automatically be moved to your closed conversations list, so your team can focus on conversations that require their attention.

Workflow interaction completion is defined as