If you're looking to automatically close auto-replies or spam messages that you might receive via WhatsApp, Instagram or Facebook channels, you can do so my setting up a Workflow.
You would start by creating a "Customer sends their first message" Workflow trigger and select channels you want to target 👇
Then, insert the "Branches" step 👇
In the if condition, add "Message contains" and then chain a number of these using the OR rule.
Note: You should replace the "auto-reply" and "spam" keywords with words or content you know are auto replies/spam.
Finally, set connect this branch to the "Close" action to auto-close them and in any other case, route these to your team 👇
Tip: You can always use Reusable workflow for further triage here if required.
💡Tip
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