All CollectionsWorkflowsWorkflows templatesWorkflows templatesQuick guides to some of our most popular Workflows templatesBy Victoria and 5 others6 authors·16 articlesRoute customer conversations to the right teamLet Fin AI Agent answer firstSolve frequent queries with self-serve contentAsk customers for a conversation ratingPrioritize conversations waiting for a teammate replyAuto-close inactive conversationsWorkflows best practices - tips from power usersAutomating notes, tags, or AI summaries when a conversation is assigned to a teamNotifying an internal Slack channel when a ticket is resolvedNotifying an internal Slack channel when a ticket is createdConfiguring and sending a CSAT survey when a conversation is closedHow to set up an auto follow-up for unresponsive customersHow to auto reassign conversations from unresponsive teammatesRoute conversations to a team inboxConditional logic and trigger configuration in WorkflowsRe-engaging Fin using a reusable workflow
