5 Ways Automation Transforms Your Support Experience

Nearly 40% of teams say repetitive tasks get in the way of great customer support.* This guide shows how automation makes your team more efficient and shortens support queues—all without losing your personal touch.

You’ll discover:

• Why teams using automation are 4x more likely to see CSAT scores improve

• How to make automated support deeply personal

• Which strategies cut costs while helping more customers

Statistics source: Intercom commissioned an independent market research firm to survey a random sample of 404 support managers and leaders. The study’s margin of error is +/-4.87% at the 95% confidence level.