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Support communications during a crisis
Supporting your customers with efficiency and empathy is challenging. Here are some best practices.
Strategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
How Intercom can help with your COVID-19 response
Tips on offering your customers personal support during high pressure situations
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
New in Intercom: Built for you
Check out new and recently released Intercom features that will help your business across sales, marketing, and support.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Intercom on Sales
An exclusive look at the sales plays that have helped us scale a billion dollar business.
Intercom on Starting Up
Perspectives on 9 questions we believe every founder and early stage employee will need to answer.
Intercom on Customer Engagement
Send the right message to the right people at the right time.