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2021 Report: The Future of Support Is Conversational
Customer support is evolving. Discover 5 transformative trends and how to make them work for your business.
Your next wave of growth will come from conversational relationships
Companies finally have the ability to stay personal with customers while driving efficiency.
Strategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
How Intercom can help with your COVID-19 response
Tips on offering your customers personal support during high pressure situations
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
Customer Support is being turned upside down
Providing great customer support is no longer optional — it’s essential to business survival.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Intercom on Starting Up
Perspectives on 9 questions we believe every founder and early stage employee will need to answer.
We’re excited to bring you Scale, a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center.
New in Intercom: Built for you
Check out new and recently released Intercom features that will help your business across sales, marketing, and support.