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What's new in Intercom

Just a few of our recent releases.

Just shipped

  • Coming soon

    20+ powerful support updates.

    It's our biggest support launch, ever—more power, more flexibility, more efficiency
    Learn more
  • Conversational Support Funnel

    Conversational Support Funnel

    A framework that combines proactive, self-serve, and human support capabilities so you can get ahead of known problems before they arise.
    Learn more
  • Mobile Carousels

    Mobile Carousels

    Mobile Carousels helps you connect with app users at every touchpoint—show them around, provide support, and highlight features you know they'll love.
    Learn more
  • New apps

    New apps

    We’ve added some new apps that help measure impact, extend self-serve support, collect customer feedback, and more.
    Learn more

An inside look at how we build

  • A message to our customers

    CEO Karen Peacock shares how Intercom started with a mission to make internet business personal, and a big idea—the world’s first Business Messenger.

    Read more here

  • Intercom on Product podcast

    VP of Product, Paul Adams, and co-founder, Des Traynor, discuss how understanding your customers is key to good product judgment.

    Listen here

  • New in Intercom webinar

    Over the past few months, we've had over 40+ new features, products, and updates—we'll show you how you can use them to make Intercom work even harder for you. All in less than an hour!

    Watch here

Meet the builders

Get to know the people behind your favorite updates.
  • Maria Gutierrez, Senior Director, Engineering
    “What stands out to me is the attention our teams give to deeply understanding our customers' issues. That knowledge is key to creating genuine value for our users.”
    Maria Gutierrez
    Senior Director, Engineering, Intercom
  • Mathew Cropper, Senior Product Manager
    “Mobile Carousels was born out of feedback from our customers, and designed in collaboration with them. It wouldn't be the product it is today without that collaboration.”
    Mathew Cropper
    Senior Product Manager, Intercom