New customer engagement report

Required CvDAs

Salesforce App Update

One-time Resolution Bot update

Email deliverability report

New Resolution Bot languages

Improvements to OSCs

Transactional Messaging

Updates to Resolution Bot

Articles in Messenger

Another code-free, customizable way to get your audience's attention

A framework that combines proactive, self-serve, and human support capabilities so you can get ahead of known problems before they arise.

We’ve added some new apps that help measure impact, extend self-serve support, collect customer feedback, and more.

[Spotlight List] An inside look at how we build - B4U

In this special episode, we deep dive into the process behind Series, Intercom’s new visual campaign builder.

[Spotlight list item] Built for you Podcast Episode 2

Built for you Podcast - Episode 2

CEO Karen Peacock shares how Intercom started with a mission to make internet business personal, and a big idea—the world’s first Business Messenger.

[Spotlight List Item] A message to our customers

A message to our customers

In this very special panel episode we hear how conversations with our customers have shaped our product.

[Spotlight list item] Built for you Podcast

Built for you Podcast

VP of Product, Paul Adams, and co-founder, Des Traynor, discuss how understanding your customers is key to good product judgment.

[Spotlight List Item] Intercom on Product podcast

Intercom on Product podcast

Over the past few months, we've released lots of new features, products, and updates - in this webinar we showcase the problems they solve and share tips and tricks!

[Spotlight List Item] New in Intercom webinar

New in Intercom webinar

[Mini Testimonial Card] Maria Gutierrez, Senior Director, Engineering

Senior Director, Engineering

Maria Gutierrez

[Mini Testimonial Card] Mathew Cropper, Senior Product Manager 

Senior Product Manager

Mathew Cropper

[Page] Built For You (Innovation Campaign)