What's new in Intercom
Just a few of our recent releases.
In your app. Outside your app.Build your campaigns with Series.
20+ powerful support updates.It's our biggest support launch, ever—more power, more flexibility, more efficiency
Conversational Support FunnelA framework that combines proactive, self-serve, and human support capabilities so you can get ahead of known problems before they arise.
New appsWe’ve added some new apps that help measure impact, extend self-serve support, collect customer feedback, and more.
An inside look at how we build
A message to our customers
CEO Karen Peacock shares how Intercom started with a mission to make internet business personal, and a big idea—the world’s first Business Messenger.Read more here
Built for you Podcast
In this very special panel episode we hear how conversations with our customers have shaped our product.Listen here
Intercom on Product podcast
VP of Product, Paul Adams, and co-founder, Des Traynor, discuss how understanding your customers is key to good product judgment.Listen here
New in Intercom webinar
Over the past few months, we've had over 40+ new features, products, and updates—we'll show you how you can use them to make Intercom work even harder for you. All in less than an hour!Watch here
Meet the builders
- “What stands out to me is the attention our teams give to deeply understanding our customers' issues. That knowledge is key to creating genuine value for our users.”Maria GutierrezSenior Director, Engineering, Intercom
- “Mobile Carousels was born out of feedback from our customers, and designed in collaboration with them. It wouldn't be the product it is today without that collaboration.”Mathew CropperSenior Product Manager, Intercom
Grow faster with Intercom