The Messenger allows you to share files and images to provide teammates and AI agents with the context they need to resolve issues quickly. You can send multiple files at once, add captions for clarity, and preview your attachments before sending.
Key features for attachments
The Messenger is designed to make sharing information seamless for both customers and teammates.
Bulk uploading: You can attach and send up to 10 images or files at once.
Image captions: You can add text or a caption directly to an image before sending it. This ensures that Fin AI Agent and human teammates have immediate context.
Visual organization: When you send multiple images, they appear in a compact grid layout to keep the conversation easy to navigate.
File identification: The Messenger uses unique icons and color-coding for different file types (such as PDFs and CSVs) so you can identify documents at a glance.
Draft previews: You can use the preview carousel to review all selected attachments before you send them.
Background uploading: To save time, attachments begin uploading to the composer the moment they are inserted.
Image zoom: Click any image in a conversation to open it in the lightbox, then zoom in up to 5x to inspect fine details like serial numbers, error messages, or small UI elements. Pinch or scroll to zoom continuously, and drag to pan around the image.
Media gallery: Open 'View shared media' from the conversation's more menu ("…") to see every photo, video, and file shared in that conversation in one place, without scrolling through the thread.
How to send an image with text
Adding a caption is a simple process that helps you explain what's in the image. Here’s how to do it:
Navigate to the conversation in the Messenger where you want to send the image.
Click the paperclip icon at the bottom of the conversation window, or simply drag and drop your image directly into the conversation composer.
Once the image loads in the composer, type your message or caption in the text box below it. This text will be sent along with the image.
When you're ready, click the send icon to send the image and your text together in a single message.
How to view all shared media in a conversation
The media gallery gives you a dedicated place to browse every image, video, and file attachment shared in a conversation, instead of scrolling back through the thread to find them.
In an open conversation, click the "…" (more) menu in the conversation header.
Select View shared media. This opens the media gallery, showing every shared photo, video, and file as a grid of tiles.
Click an image to open it in the full-screen image viewer. Click a file attachment to download it or open it in a new browser tab — the same behavior as clicking an attachment in the conversation thread.
Note:
The grid scales to the number of items — one or two items render as larger tiles, up to a maximum of three columns. GIFs are not displayed in the media gallery. The View shared media option only appears once the conversation has been sent (not while composing a new, unsent conversation), and only if the conversation has shared media.
The media gallery is currently available on the Classic Messenger layout only, on the web application.
This is currently available on the web application but not yet supported in the mobile SDKs (iOS and Android)
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