When using Intercom tickets in a b2b support use case, the tickets portal enables an external view of all tickets grouped by company.
This helps your business customers to:
Read more about how it works in our help article.
Effortlessly manage your help center with our new streamlined navigation.
👉 Find out more about what we shipped here.
The Manage Redirects feature in the help center has been improved to give you full control over your redirects, ensuring your content retains full SEO ranking and relevance.
You'll be able to:
Additionally, teammates can now add, edit and delete redirects to either articles or collections.
We've supercharged our GitHub App with the power of Workflows and Actions.
This is now available on Web, iOS (v16.1.0) and Android (v15.3.0) 🥳
Create a seamless and unique brand experience in your help center with two new features:
👉 See the full list of what we shipped and what's coming next here.
We have made some enhancements to our filtering capabilities in Custom Reports in order to enable a deeper level of data granularity when creating charts.
What’s new:
Our AI assisted inbox features are now officially out of beta and generally available:
Understand how well your Fin conversations are performing with a Fin CSAT survey.
You'll be able to measure your customers’ satisfaction with every Fin conversation, and identify conversations and areas that are performing well or in need of improvement.
Along with a dedicated report, CSAT data is also directly available in the Inbox, providing agents with upfront context on how a customer is feeling before responding to their query.
These new updates are designed to enhance your multi-brand experience, enabling you to support Multi-Help Center on the Mobile SDK and improve your customers' experience.
📱Mobile SDK: Ensure your brand experience remains consistent across all platforms by enabling Multi-Help Center on the Mobile SDK.
📄 Article Inserters: Find a suitable article from the right Help Center to ensure your customers have the relevant brand support for outbound messages through Inbox, Messenger, and Workflows.
💻 API: The API has now been extended to support Multi-Help Center features to make it easier to add and manage your articles across multiple Help Centers with external tools. No setup required.