When you identify a problem with Fin's answers or need to roll out a product or policy change, Fin Operator helps you find the content that needs updating and make the changes. It searches across articles, snippets, and internal articles using semantic search — understanding what you mean, not just what you type — and proposes every change as a reviewable draft.
Note: All changes go through a proposal system. Fin Operator proposes, you review, you approve. Nothing goes live until you say so.
How proposals work
When Fin Operator makes a change, it creates a proposal for your review — not a live edit.
You describe the change — in plain language
Fin Operator proposes it — as a reviewable diff showing exactly what will change
You review — see current content vs proposed content side by side
You approve — only then does the change go live
For new content, you see the full draft. For updates, you see a diff of current vs proposed text. For deletions, you confirm which content will be removed.
What else you can do for content
Plan your content strategy
Before creating or updating content, use Fin Operator to understand where the gaps are, what to prioritize, and what you need to build. It can cross-reference your conversation data against your existing knowledge base — turning data into a content plan before you write a single word.
Example prompts:
"What topics are customers asking about that we don't have good content for?"
"We're launching [feature X] next month — what content do I need to create?"
"Which content gaps are costing us the most in terms of resolution rate?"
"How should I structure our help center for [new product area]?"
"Rank my content backlog by impact on resolution rate"
Search
Find content by meaning, not just keywords. Fin Operator uses semantic search to surface relevant results even when your wording doesn't match the original content exactly.
Example prompts:
"Do we have any content about our refund policy?"
"Find anything mentioning our old pricing"
"What snippets do we have about account cancellation?"
Audit
Ask Fin Operator to review your knowledge base for outdated, conflicting, or redundant content — or to audit a set of related articles for style guide compliance and structural consistency. This is especially useful after a policy change, product update, or when rolling out new style guidelines.
Example prompts:
"We've updated our pricing to $15/month — find anything that's now out of date"
"Find and fix any conflicting information about our return policy"
"Are there any duplicate snippets about shipping times?"
"Check these articles against our style guide and flag any issues"
"We've updated our style guide — which articles need to be updated?"
Create, update, and delete content
Draft new content, modify existing articles and snippets, or remove anything that's outdated. Fin Operator shows you exactly what will change before anything goes live.
Example prompts:
"We're making the following changes to our pricing — update my content accordingly"
"Attached are the release notes, update my content"
"Here is a Slack message about a recent policy change, what needs updating?"
"Create an article explaining how to reset a password"
"Rewrite our returns snippet to include the new 60-day window"
"Delete the old pricing article from 2023"
Quality check your content
After creating new content, ask Fin Operator to review it before it goes live. It checks against your style guide, assesses structure and clarity, and gives you a structured report — what's strong, what needs improvement, and what's missing. This is especially useful for new knowledge managers getting up to speed, teams reviewing a batch of articles before a product launch, or anyone who wants a second opinion before publishing.
Example prompts:
"I've just written this article — review it against our style guide and flag any issues"
"How does this new content look? What's good and what needs improving?"
"We've created 5 new articles for a product launch — can you do a quality check on all of them?"
"Before I publish this snippet, does it follow our writing guidelines?"
Find and replace across your knowledge base
When a product name, feature, or term changes, Fin Operator can find and update every mention across your entire knowledge base — articles, snippets, and internal articles — in one go. No manual hunting through content.
Example prompts:
"We're renaming 'Starter' to 'Basic' — update every mention across all our content"
"Replace all instances of 'live chat' with 'Messenger' across our articles and snippets"
"Our product was called 'X' and is now called 'Y' — find and update everything in the knowledge base"
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