Use this guide to navigate the Intercom Settings page — find where to update your workspace name and customer-facing branding, manage teammates and permissions, configure channels, adjust security, and update your personal account details.
Note: Most workspace settings require the Full access role. Billing and subscription settings require billing permissions. Messenger configuration requires the "Can manage Messenger settings" permission specifically.
Workspace
This is where you manage your workspace-level settings including its name, teammates, security, and languages.
General
Configure your workspace General settings from Settings > Workspace > General.
Workspace name & time zone
Your workspace name is set here — it affects internal branding across the Inbox, navigation, reports, and app switcher. Your app ID is unique to your workspace — copy it for use in integrations. You can also update your timezone here, which affects time-dependent features across Intercom.
To change what customers see in Messenger, emails, and SMS without renaming your workspace, set the optional Customer-facing name field directly below the workspace name. If left blank, it defaults to your workspace name. The 191-character limit applies to both fields. Changes to the Customer-facing name are logged in the Activity log in Settings > Teammates. Click Save to apply any changes.
Intercom attribution
On Advanced and Expert plans, you can remove the Intercom branding from your Messenger, outbound emails, and Help Center. Go to Settings > Workspace > General and look for the Intercom Attribution Message section to toggle this on or off.
Teammates
Manage your team from Settings > Workspace > Teammates. Use this section to invite and remove teammates, update roles and permissions, manage pending invitations, and review workspace activity logs.
The Teammates tab lists all teammates with their email and permissions. You can update roles, manage seats, and add or remove teammates.
The Invited tab shows teammates with a pending signup. You can resend or revoke invitations.
The Roles tab lets you create custom roles with granular permissions.
The SCIM Provisioning tab manages SCIM (System for Cross-domain Identity Management) groups if you have SCIM enabled in your security settings.
The Activity logs tab shows actions taken by you and your teammates in the workspace.
Office hours
Set your workspace default office hours and configure custom hours for specific teams in Settings > Workspace > Office hours. You can also set reply time expectations, which appear in the Messenger.
Brands
If you manage multiple brands, you can configure them from Settings > Workspace > Brands. Each brand can have its own name, Messenger style, Help Center, and default email address. Learn more about managing multiple brands in Intercom.
Security
Configure all security settings from Settings > Workspace > Security — including identity verification, access controls, and attachment permissions. Security settings are divided into four tabs:
Workspace — configure your identity provider for single sign-on (SSO), restrict access to specific IP addresses, and set session timeout duration.
Messenger — set up identity verification with JSON web tokens (JWTs) to protect user sessions.
Attachments — control who can send attachments, with optional audience-based rules.
Customer authentication — control when customers are verified before Data Connectors (connections to external systems) run external requests in Fin, Workflows, and the Inbox.
Multilingual
Set up and manage supported languages for customer communication across channels in Settings > Workspace > Multilingual. You can set your default language, add additional supported languages, and enable AI Inbox translations (automatic translation of incoming messages so teammates can read and reply in their preferred language).
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