Intercom

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Everything you need to know to get started with Intercom.

Getting Started

How to set up customer support with Intercom.

Getting started with Intercom

How to set up your inbox for effective omnichannel support with Intercom.

Setting up the Inbox

How to build a knowledge base to power your Help Center, AI agent, and AI copilot.

Creating content for self-serve and AI-powered support

Learn how to use Workflows, Fin, and Copilot to empower your team.

Leveraging AI and automation

Learn how to identify and track key metrics, to improve your customer experience.

Improving your customer experience

Quick start guides

Find and configure all of your workspace settings in one place.

Your workspace settings

How to change the language in your Intercom workspace.

Use Intercom in your preferred language

Easily invite your teammates to join you workspace with a reusable link.

Invite teammates during your free trial

How to invite teammates or remove them from your workspace individually or in bulk.

Add, remove/delete, or export a teammate

How to accept an invite and start collaborating with your team using Intercom

Accept an invite to an Intercom workspace

Set your default office hours in the Messenger so your customers know when you're out of office.

Set your default office hours

Set your customers' expectations by sharing your reply time inside office hours.

Share your expected response time

How to set up and manage multiple brands and connect them to your messenger, email, and help center experience.

Manage multiple brands in Intercom

Give each team a place to see and reply to conversations, and assign the right messages to the right team.

Organize team inboxes

How to define team-specific office hours and reply times based on their local timezone.

Set custom office hours and reply times for your teams

Create a new workspace for separate support for additional domains

Create additional workspaces

Set up a test workspace in Intercom to be sure it’s working correctly before putting it live.

Create a test workspace in Intercom

Create a developer workspace in Intercom

This article explains how concepts from Zendesk work in Intercom, how you can easily get started with imports, and what to set up first.

Switching from Zendesk to Intercom

How to keep your historical data when migrating from another application to Intercom.

Historical data migration to Intercom

Setting up your workspace

Create custom roles to assign consistent permissions to your team — Keep your workspace secure and compliant.

Manage permissions effortlessly with custom roles

Not sure which permissions you teammates need? Follow this guide to create custom roles.

Set up custom roles with recommended permissions

Best practices for adding your Support team to Intercom

We'll walk you through how to test Intercom before going live and how to roll out Intercom to your prospects and customers.

Best practices for testing Intercom and going live

Get notified of conversations by email, desktop or mobile and receive a daily sign-up email.

Never miss a conversation or sign up

Let people know you're available without disrupting them

Laura Joyce

Best practices

Getting started FAQs

Control which notifications you receive on desktop and mobile.

How teammates get notifications

A quick explanation of how your NPS survey response helps make Intercom better for you.

How your NPS survey responses make Intercom better

Phil

FAQs

Community

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Find answers and get help from Intercom Support and Community Experts

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