Sales Tax and VAT

Services sold by Intercom may be subject to certain local taxes.

Written by Eric Domagalski
Updated over a week ago

Intercom is required to assess applicable taxes as required by local laws. Depending on your company address, services sold by Intercom may be subject to tax.

Your company address is the physical location of your company’s headquarters.

Your billing address is the address the credit card attached to your workspace is registered under.

The two addresses could be the same, but in many cases they are different. Having the correct company address helps us ensure your invoices are accurate and we can process your payments correctly.

The basics

  • Your company address is used to determine the correct tax rate, if applicable.

  • Prices shown on our website do not include tax.

  • Billing contacts or individuals with appropriate access can review and update company address details.

U.S. sales tax

U.S. customers may be subject to state and local sales taxes. Your company address will determine whether your subscription is subject to tax, and the applicable state and local tax rates. Sales tax charges will be included as a line item on your invoice.

Where sales tax is assessed

  • Alaska

  • Arizona

  • Chicago, Illinois

  • Connecticut

  • District of Columbia

  • Hawaii

  • Iowa

  • Maryland

  • Massachusetts

  • New York

  • Ohio

  • Pennsylvania

  • Rhode Island

  • South Carolina

  • Tennessee

  • Texas

  • Utah

  • Washington

While this list represents the jurisdictions where sales of Intercom solutions are currently taxable, state and local tax laws are constantly changing. Accordingly, as tax laws continue to evolve, these jurisdictions may be subject to change.

Request an exemption

If your company is tax exempt, please contact the Intercom Accounts Receivable team to provide your sales tax exemption certificate. You may reach the Accounts Receivable team via email at or using the in-app messenger on your Intercom workspace (and mention you are requesting assistance with a sales tax exemption).

EU Value-added Tax (VAT)

For customers located in the European Union, Intercom will charge value-added tax (VAT) on purchases of Intercom products and services, unless you are a VAT registered business and have provided a valid VAT number.

You may add or modify your VAT number on the Billing settings page by clicking Edit VAT number under the Payment section.


Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts

Did this answer your question?