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Multi-brand push notifications

How to set up multiple push configurations for your various mobile apps.

Mariah avatar
Written by Mariah
Updated over a week ago

If you have multiple mobile apps on Android or iOS, you can set up multi-brand push configurations for these apps.

This means you can handle conversations from more than one mobile app in your workspace, and responses your teammates send from the inbox will send a push notification to all mobile apps associated with the conversation.

Multi-brand push notifications does not work for Mobile Push messages. It currently only works for conversational support messages (Chats and Posts) or replies sent from the Help Desk.


Get started

First, go to Settings and click on Installation > iOS or Android.

Then click on Configure push notifications and fill in the required details for your mobile app push configuration.

iOS:

Android:

The Bundle ID is required for Android, as this is used to identify the mobile app associated with a user when sending push notifications.

You'll need to update the Bundle ID for any existing push configurations if you wish to set up multiple.

Once saved, the push configuration will be displayed under "Apps" in the Push notifications section. You can edit or delete existing configurations and also configure new apps.

Important: If App 1 and App 2 are both connected to the same workspace and a user starts a conversation in App 1, it will be visible in App 2 too. The same holds true for sending conversational push, a push notification for a reply would be sent to both apps.

This is probably desirable behaviour if App 1 and App 2 are eg. Pokémon Go on Android and iOS. It's not too surprising that you'd get the same push notification across platforms. This is less desirable if App 1 and App 2 are SimplyGuitar and SimplyPiano on the same platform, separate apps owned by the same company

If this is not the behaviour you want to see in your app, you will need to ensure that you've separate contacts for the same users using two different apps. That might be, for example:

SimplyGuitar -> User email: janedoe@examply.com, User ID: jane.doe-simplyguitar

SimplyPiano -> User email: janedoe@examply.com, User ID: jane.doe-simplypiano


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