Intercom

With better bots comes better customer support that’s faster, easier and super helpful.

Custom Actions and Objects explained

Help your customers self-solve more of their questions with external data.

Boost your bots effectiveness and resolve more customer questions automatically.

How to model and store external data to suit your specific use case with Custom Objects.

Learn about the different types of relationships to accurately represent the complexities of your data.

Learn how to create Custom Actions to integrate your external data with bots that resolve more customer questions.

Approaches you can use to authenticate your Custom Actions, and how to set up, view and manage tokens.

See which objects and arrays you can use for response mapping in Intercom.

Answer more questions automatically with Custom Actions in your Custom Bots and Resolution Bot.

Create an auto-responder using Custom Actions and Inbox rules to set expectations with your customers.

How to use ticket attributes in the Custom Action builder.

Create fully flexible and powerful support experiences in your Custom Bots and Resolution Bot with Custom Objects.

Find where to view, update, archive and manage attributes for Custom Objects.

How to get additional data context in the Inbox through Custom Objects associated to user or conversation.

Learn about the handling of Custom Action storage, authorization and execution.

Support and information for common questions around using Custom Actions and Custom Objects.