Intercom app

The app store is where you’ll find apps and integrations built by Intercom, apps built by other companies, and apps for the Messenger.

Apps and integrations explained

Discover and install Intercom's native apps to extend your capabilities and integrate with your favorite tools.

Apps built by Intercom (First-Party Apps)

Learn about external integrations built and supported by developers outside of Intercom.

Apps built by third parties (Third-Party Apps)

Liam Keegan

Karl O' Sullivan

Beth-Ann Sher

Integrating apps with your workspace, and building your own custom apps.

Apps & Integrations

How to integrate with HubSpot to see HubSpot data in Intercom's inbox and sync your leads and conversations.

HubSpot app

Boost your sales by creating and tracking Pipedrive deals while you chat.

Pipedrive app

Customize integrations for Intercom and automate the transfer of data between different systems and services with ApiX-Drive.

ApiX-Drive app

Rhiannon Gale

CRM integration

Install the Intercom Messenger on your shop, view Shopify data and manage customer orders from Intercom

Install the Shopify App

Connect Shopify to your EU Intercom workspace

Connect Multiple Shopify Stores to a single workspace

How to process refunds, issue gift cards, create replacement orders, sync customers via custom IDs, and audit compensation actions.

Manage Shopify orders from the Intercom inbox

Dawn

Shopify app

Install and configure the Salesforce integration to capture, nurture and convert leads in Intercom.

Install Salesforce integration

How to resolve issues related to your Salesforce account sync setup

Salesforce account sync setup

The salesforce app lets your sales and support team see up to date SFDC data, create cases, send conversations as tasks and more.

Using the Salesforce app in Intercom

Syncing data between Salesforce accounts and Intercom companies

Learn how to use your case record type configuration with inbox conversations

Create cases from inbox conversations using Salesforce CRTs

Set API limits on Intercom's Salesforce app

Manage Intercom's usage of the Salesforce API

Sync leads and contacts in bulk using Intercom's Salesforce app

Manually sync people data in bulk using Intercom's Salesforce app

Troubleshooting guide to Salesforce app authentication, field mapping and data syncing.

Salesforce integration troubleshooting and FAQs

Brian Byrne

Eric Fitzgerald

Salesforce app

Connect external databases to Intercom and create fully automated customer interactions.

Data connectors and Custom Objects explained

Stephen Forbes

Natalia Alvarez

Boosting your bots effectiveness and resolving more customer questions automatically.

API integration

How to model and store external data to suit your specific use case with Custom Objects.

Setting up a Custom Object

Learn about the different types of references to accurately represent the complexities of your data.

Setting up references with Custom Objects

Learn how to use Data connectors to connect your live external data with Intercom Inbox and Workflows.

How to set up Data connectors for Workflows and Inbox

Approaches you can use to authenticate your Data connectors, and how to set up, view, and manage tokens.

Setting up Data connectors authentication

See which objects and arrays you can use for response mapping in Intercom.

JSON objects and arrays supported for Data connectors response mapping

Setup

Help your customers self-solve more of their questions with external data.

6 great ways to use Data connectors and Custom Objects

Trigger Data connectors automatically with Fin, Workflows, Custom Answers, and macros.

Using Data connectors for automation

Learn how to use Data connectors and Workflows to automatically reply to customers when your team is offline or unresponsive.

Automate responses to customers when you’re offline

How to use ticket attributes in the Data connector configuration.

Use ticket attributes in Data connectors

Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects.

Using Custom Objects in Workflows

Find where to view, update, archive and manage attributes for Custom Objects.

How to manage Custom Objects

How to get additional data context through Custom Objects associated to user or conversation.

View Custom Object data from the Inbox

Step-by-step guidelines on how to create tickets in Zendesk from a conversation in Intercom.

How to create tickets in Zendesk from a conversation in Intercom with Data connectors

Learn how to generate an API token and encode it in the right format.

How to create authentication with Zendesk for Data connectors

Brian McKiernan

Automation

Support and information for common questions around using Custom Objects.

Custom Objects FAQs

FAQs

How to integrate Intercom with analytics platform Segment.

Install Intercom with Segment

View Stripe data and manage customer subscriptions from Intercom.

Stripe app

Use Clearbit Reveal data to identify, target and route website visitors.

Clearbit Reveal app

Data enrichment

Connect Intercom with your favourite tools using Zapier.

Zapier app

Share your current system status with customers and teammates.

Statuspage app

Attach Intercom conversations and users to cards in Trello, see a card’s status, and create new Trello cards, without leaving the Inbox.

Trello app

Trello's Intercom power-up

How to notify teams on conversation and ticket activity.

Intercom app for Slack [deprecated]

Use Channeled to easily route Slack conversations to your Intercom Inbox.

Channeled app

Brian Donohue

Workflow automation

Create GitHub issues directly from Intercom conversations or tickets, and get updated when they close.

GitHub app

Automatically sync Jira and Intercom data

Jira for Tickets app

Michelle Faughnan

Issue tracking

Invite leads to book meetings with your team, automatically schedule meetings with bots, and more.

Google Calendar app

Share the Google Meet app in conversations to start video calls from conversations with your leads.

Google Meet app

Outlook Calendar app

Scheduling

How to sync unsubscribed users with the Marketo App

Show content to visitors and users on your Messenger home.

Content Showcase app: promote relevant content to customers

Enrich your leads in Marketo with qualification and conversation data from Intercom — Trigger campaigns in Marketo from Intercom.

Marketo app: Send leads to Marketo and trigger campaigns automatically

Automatically sync unsubscribed users with the MailChimp Sync app.

Sync unsubscribed users with the MailChimp App

Capture new subscribers in the Messenger and during Intercom conversations — sync with any Mailchimp mailing list.

Mailchimp Subscribe app: capture new subscribers

Ask your customers an important question to gather valuable info about them.

Ask a Question app: learn more about your customers

Facebook lead ads app

Capture new subscribers in the Messenger and sync with any Campaign Monitor mailing list.

Campaign Monitor Subscribe app: capture new subscribers

Qualify and allow leads to request a product demo.

Get a Demo app

Matthew Pelyhes

Marketing

Freshdesk app

Quickly collect information from a customer by embedding a typeform in a Messenger conversation.

Typeform app

Get real-time, native-quality live chat translation with Unbabel for Intercom.

Unbabel for Intercom app

Use Lokalise for real-time, two-way chat and article translation.

Lokalise app

Start a call with your customers within Intercom Messenger using Aircall.

Aircall app

Track how visitors interact with the Messenger with Google Analytics 4 (GA4)

Google Analytics app

How to set up GTM > GA4 event routing for Intercom Messenger Events.

Setting up the GA4 integration with Google Tag Manager

Michaela Hone

Other apps

Where to find the apps built by our community of partners.

Apps built by our partners

Get started building on Intercom

Use Webhooks to receive real-time notifications of events happening in your Intercom Workspaces.

Webhooks

Answers to frequently asked questions related to our developer documentation, APIs, webhooks, and apps.

Intercom developer FAQs

Eoghan McCabe

Liz Moy

Building apps, using the API & Webhooks

Apps and integrations FAQs

Community

Product Changes

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.