Intercom app

The app store is where you’ll find apps and integrations built by Intercom, apps built by other companies, and apps for the Messenger.

Apps and integrations explained

Discover and install Intercom's native apps to extend your capabilities and integrate with your favorite tools.

Apps built by Intercom (First-Party Apps)

Learn about external integrations built and supported by developers outside of Intercom.

Apps built by third parties (Third-Party Apps)

Liam Keegan

Karl O' Sullivan

Beth-Ann Sher

Integrating apps with your workspace, and building your own custom apps.

Apps & Integrations

How to integrate with HubSpot to see HubSpot data in Intercom's inbox and sync your leads and conversations.

HubSpot app

Boost your sales by creating and tracking Pipedrive deals while you chat.

Pipedrive app

Customize integrations for Intercom and automate the transfer of data between different systems and services with ApiX-Drive.

ApiX-Drive app

Dawn Perrott

CRM integration

Install the Intercom Messenger on your shop, view Shopify data and manage customer orders from Intercom

Install the Shopify App

Connect Shopify to your EU Intercom workspace

Connect Multiple Shopify Stores to a single workspace

How to process refunds, issue gift cards, create replacement orders, sync customers via custom IDs, and audit compensation actions.

Manage Shopify orders from the Intercom inbox

Eric Fitzgerald

Tom Smith

Shopify app

Install and configure the Salesforce integration to capture, nurture and convert leads in Intercom.

Install Salesforce integration

How to resolve issues related to your Salesforce account sync setup

Salesforce account sync setup

The salesforce app lets your sales and support team see up to date SFDC data, create cases, send conversations as tasks and more.

Using the Salesforce app in Intercom

Syncing data between Salesforce accounts and Intercom companies

Learn how to use your case record type configuration with inbox conversations

Create cases from inbox conversations using Salesforce CRTs

Set API limits on Intercom's Salesforce app

Manage Intercom's usage of the Salesforce API

Sync leads and contacts in bulk using Intercom's Salesforce app

Manually sync people data in bulk using Intercom's Salesforce app

Troubleshooting guide to Salesforce app authentication, field mapping and data syncing.

Salesforce integration troubleshooting and FAQs

Brian Byrne

Salesforce app

Connect external databases to Intercom and create fully automated customer interactions.

Data connectors and Custom Objects explained

Stephen Forbes

Natalia Alvarez

Boosting your bots effectiveness and resolving more customer questions automatically.

API integration

How to model and store external data to suit your specific use case with Custom Objects.

Setting up a Custom Object

Learn about the different types of references to accurately represent the complexities of your data.

Setting up references with Custom Objects

Learn how to use Data connectors to connect your live external data with Intercom Inbox and Workflows.

How to set up Data connectors for Workflows and Inbox

Approaches you can use to authenticate your Data connectors, and how to set up, view, and manage tokens.

Setting up Data connectors authentication

See which objects and arrays you can use for response mapping in Intercom.

JSON objects and arrays supported for Data connectors response mapping

Setup

Help your customers self-solve more of their questions with external data.

6 great ways to use Data connectors and Custom Objects

Trigger Data connectors automatically with Fin, Workflows, Custom Answers, macros, and Conversation Part actions.

Using Data connectors for automation

Learn how to use Data connectors and Workflows to automatically reply to customers when your team is offline or unresponsive.

Automate responses to customers when you’re offline

How to use ticket attributes in the Data connector configuration.

Use ticket attributes in Data connectors

Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects.

Using Custom Objects in Workflows

Find where to view, update, archive and manage attributes for Custom Objects.

How to manage Custom Objects

How to get additional data context through Custom Objects associated to user or conversation.

View Custom Object data from the Inbox

Step-by-step guidelines on how to create tickets in Zendesk from a conversation in Intercom.

How to create tickets in Zendesk from a conversation in Intercom with Data connectors

Learn how to generate an API token and encode it in the right format.

How to create authentication with Zendesk for Data connectors

Eden Bekele

Automation

Support and information for common questions around using Custom Objects.

Custom Objects FAQs

FAQs

How to integrate Intercom with analytics platform Segment.

Install Intercom with Segment

View Stripe data and manage customer subscriptions from Intercom.

Stripe app

Use Clearbit Reveal data to identify, target and route website visitors.

Clearbit Reveal app

Data enrichment

Connect Intercom with your favourite tools using Zapier.

Zapier app

Share your current system status with customers and teammates.

Statuspage app

Attach Intercom conversations and users to cards in Trello, see a card’s status, and create new Trello cards, without leaving the Inbox.

Trello app

Trello's Intercom power-up

How to notify teams on conversation and ticket activity.

Intercom app for Slack [deprecated]

Use Channeled to easily route Slack conversations to your Intercom Inbox.

Channeled app

Brian Donohue

Workflow automation

Create GitHub issues directly from Intercom conversations or tickets, and get updated when they close.

GitHub app

Use this article to install the Jira for Tickets app, configure automated syncing between Intercom tickets and Jira issues, create or link Jira issues from the Inbox, and troubleshoot common…

Jira for Tickets app

Michelle Faughnan

Issue tracking

Invite leads to book meetings with your team, automatically schedule meetings with bots, and more.

Google Calendar app

Share the Google Meet app in conversations to start video calls from conversations with your leads.

Google Meet app

Outlook Calendar app

Scheduling

How to sync unsubscribed users with the Marketo App

Show content to visitors and users on your Messenger home.

Content Showcase app: promote relevant content to customers

Enrich your leads in Marketo with qualification and conversation data from Intercom — Trigger campaigns in Marketo from Intercom.

Marketo app: Send leads to Marketo and trigger campaigns automatically

Automatically sync unsubscribed users with the MailChimp Sync app.

Sync unsubscribed users with the MailChimp App

Capture new subscribers in the Messenger and during Intercom conversations — sync with any Mailchimp mailing list.

Mailchimp Subscribe app: capture new subscribers

Ask your customers an important question to gather valuable info about them.

Ask a Question app: learn more about your customers

Facebook lead ads app

Capture new subscribers in the Messenger and sync with any Campaign Monitor mailing list.

Campaign Monitor Subscribe app: capture new subscribers

Qualify and allow leads to request a product demo.

Get a Demo app

Matthew Pelyhes

Marketing

Freshdesk app

Quickly collect information from a customer by embedding a typeform in a Messenger conversation.

Typeform app

Get real-time, native-quality live chat translation with Unbabel for Intercom.

Unbabel for Intercom app

Use Lokalise for real-time, two-way chat and article translation.

Lokalise app

Start a call with your customers within Intercom Messenger using Aircall.

Aircall app

Track how visitors interact with the Messenger with Google Analytics 4 (GA4)

Google Analytics app

How to set up GTM > GA4 event routing for Intercom Messenger Events.

Setting up the GA4 integration with Google Tag Manager

Michaela Hone

Other apps

Where to find the apps built by our community of partners.

Apps built by our partners

Get started building on Intercom

Use Webhooks to receive real-time notifications of events happening in your Intercom Workspaces.

Webhooks

Answers to frequently asked questions related to our developer documentation, APIs, webhooks, and apps.

Intercom developer FAQs

Eoghan McCabe

Liz Moy

Building apps, using the API & Webhooks

Apps and integrations FAQs

Community

Product Changes

Home

Developers

Webinars

Blog

About

Academy

Terms

Developer Hub

Privacy

Resources

Support

Company

Contact sales

View demo

Start free trial

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Apps & Integrations

Articles

Collections