There’s no going back – the new era of AI-first Customer Service has arrived
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 25 min watch
Off Script is a new series of candid conversations with Intercom leadership, about the extraordinary AI-driven transformation we’re currently experiencing.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
AI & Automation 20 min read
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
AI & Automation 5 min read
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.