AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Jun 18, 2026 6 min

Conversation design: How to make your AI Agent communicate like your team

Published Jun 11, 2026 7 min

How to make the case for giving your AI Agent system access

The case for Agent access

Published May 27, 2026 20 min

The ultimate guide to knowledge management for your Service Agent

Managing knowledge for your Service Agent

Published May 25, 2026 5 min

Speed-to-lead is a solved problem

The end of speed-to-lead

Published May 18, 2026 5 min

Agents can do the work

AI is ready. Organizations are not.

Published May 13, 2026 21 min

The ultimate guide to knowledge management for your Sales Agent

Managing knowledge for your Sales Agent

Published May 8, 2026 5 min

Building outcome-based pricing for Fin for Sales

Outcome-based pricing for Fin for Sales

Published Apr 28, 2026 6 min

AI is the answer to the sales growth-without-headcount problem

Grow pipeline without scaling headcount

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

How we made AI-approved PRs safe

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform