Create, organize, and publish help articles

Help people get answers to their questions and get started with your app

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Key features

Key features

Public Help Center
A beautiful knowledge base, searchable by anyone
Actionable Insights
Feedback loops to help you improve your content
Help Desk Integration
Connect Intercom’s Articles and Inbox products to scale your support
Articles powers this use case

Intercom offers 3 products that can be used independently or combined together for your company’s needs.

“Intercom Articles lets CS teams inform best practices while saving time looking for answers”
More than 25,000 companies use Intercom to educate their customers

70% reduction in median response time


Decreased customer support response time by over 50%

Read more customer stories