The #1 AI Agent.The next generation Helpdesk.
One seamless service suite.

Fin AI Agent + Helpdesk

The Intercom Customer Service Suite combines the #1 AI Agent for customer service with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service.

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Trusted by over 30,000 customer service leaders

AnthropicClayLightspeedMarshmallowAmplitudeMoneyboxShutterstockSynthesiaLovableMonday.comConsensysLaunchDarklyCulture AmpCodaAspirePerplexityCarvanaPfizerSpendeskMicrosoftChess.comXeroEnvoyTopstepMangopayTripadvisorNuulyWebex EventsOutschoolZilchVantaWHOOPPersonioMiroCrypto.comRocket MoneyMercuryAnthropicClayLightspeedMarshmallowAmplitudeMoneyboxShutterstockSynthesiaLovableMonday.comConsensysLaunchDarklyCulture AmpCodaAspirePerplexityCarvanaPfizerSpendeskMicrosoftChess.comXeroEnvoyTopstepMangopayTripadvisorNuulyWebex EventsOutschoolZilchVantaWHOOPPersonioMiroCrypto.comRocket MoneyMercury

Fin. The #1 AI Agent for customer service.

Fin AI Agent works with any helpdesk to resolve even your most complex queries, on all your channels

Learn more at fin.ai

Capabilities

Built to resolve the most complex queries on every channel

Train Fin on your Procedures, knowledge, and policies, Test performance before launch, Deploy across every channel, then Analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.

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Performance

Unrivalled performance

Fin’s average resolution rate is 66% across all customers, and it increases 1% every month

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Technology

Powered by the Fin AI Engine™

The Fin AI Engine™ is a patented AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.

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“If you’re debating whether to build your own AI solution or buy one, my advice would be to buy – and specifically, buy Fin.”

Emily LampertHead of Product Support at Anthropic

See all of Fin's features & capabilities

Learn more about what makes Fin the #1 AI Agent on the dedicated Fin site.

Learn more at fin.ai

The next-gen Helpdesk designed for efficiency.

The Helpdesk equips agents with powerful AI tools, actionable insights, and seamless workflows—so they can work more efficiently and resolve complex queries faster.

Productivity

AI tools that maximize agent productivity

Powerful AI tools like Copilot provide expert training, troubleshooting, translation, and guidance—so your team can find answers faster and get more done for your customers.

Usability

Modern software built for speed and collaboration

A fully configurable Helpdesk with shortcuts, macros, customer context, and ticketing—designed to help agents work smarter and collaborate faster.

Optimization

Actionable insights for continuous improvement

Deep reporting and AI Insights help you monitor, evaluate, and continuously optimize your customer experiences—so you can spot gaps and easily fix issues by topic or channel.

Ranked #1 on G2 in 97 categories

0Intercom
0Salesforce
0Zendesk

Intercom is rated highest on G2's most recent User Satisfaction Ratings for CS.

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Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.

Angelo LivanosVice President, Global Support

One Suite. Superior service.

The Customer Service Suite delivers superior customer service at scale—bringing AI and human support into one connected system that continuously improves performance.

A single self-improving system

One system means everything is connected. AI learns from human conversations, and human agents learn from AI. That feedback loop makes the system smarter—and your support more accurate, consistent, and effective over time.

End-to-end control

From seamless handoffs, to complex workflows—you control the system. It’s all connected and easy to update—resulting in less effort, smoother operations, and better customer experiences.

Complete performance visibility

Monitor performance across AI and human support in a single view. Spot issues faster, track what’s working and what’s not, and make smarter decisions using AI-powered suggestions.

Faster setup. Immediate impact.

Since everything is connected, setup takes days, not weeks. Fin starts resolving conversations on day one so your team gets time back, and customers get answers faster.

Trusted by the leading customer
support teams

TravelPerkIntercom enables us to provide seamless customer service with adaptable workflows, forward thinking technology and a keen interest in our business and customers needs. This empowers us to deliver a consistent 7 star experience to our customers every single day.

Hazel MawSenior Operational Excellence Manager

CodaWe're able to link Intercom and Coda to seamlessly go from a conversation with a maker, to logging their bug, to sending a helpful article, and making their day with just a few clicks. Tools like Fin and Tickets help us rally cross-functional teams, and create stellar customer experiences!

Alison SchreuderHead of Support at Coda

Mony GroupIntercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve. Their AI Agent, Fin, has transformed our operations delivering improvements across our support metrics.

Lee BurkhillProject Manager

Missed Pioneer? See the highlights including the launch of Fin 3.

Missed Pioneer? See the highlights including the launch of Fin 3.

Missed Pioneer? See the highlights including the launch of Fin 3.

The #1 AI Agent.The next generation Helpdesk.
One seamless service suite.

Built to work together as one.

Fin AI Agent handles most customer queries.

Human agents focus on priority issues.

The system improves with every resolution.

Fin. The #1 AI Agent for customer service.