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Careers at Intercom

Be a part of something great

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Your next big career move

We're an innovative, fast-growing company—with all the opportunity for impact and career growth that comes with the territory. There's a lot of great work being done here by a lot of great people. Up for a challenge (and ready for an adventure)? Join us.

Careers hub statistics

  • 97%

    Glassdoor approval for our CEO

  • 86%

    of our employees recommend Intercom as a great place to work

  • 30%

    growth of our employee base in 2021 alone

Our platform drives massive value for customers. Sales, marketing, and support teams at Amazon, Shopify, Lyft, and thousands more use us to support and engage their customers and prospects. We're seeing phenomenal growth—and we're just getting started.

Karen Peacock, CEO, Intercom

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Values

Make every day count

We start every day with a clear purpose, an intention to make an impact. We don’t wait for the right moment, we create it. We fight to unblock ourselves, we push to make progress, and we work hard with a sense of urgency and focus.

“We believe that the time we have together, to make an impact, is fleeting and precious—so we’re always striving to seize it. But we also believe that making every day count is just as important outside work as it is in. Balance is the key.”
Brian Donohue, Senior Director, Product Management
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Values

We’re optimistic
and positive

We believe that anything is possible, and that we can do incredible things. We believe we have an exciting future ahead. We enjoy this journey that we’re on together and we look for the fun in what we do. We always assume good intent, and we deeply value kindness and empathy.

“Since I joined Intercom five years ago, we doubled our customer base—and we're still growing fast. We're also growing our sales team, but we've kept the same supportive culture. This progress makes it easy to be excited and optimistic about the future.”
Catherine Brodigan, Manager, Partnerships
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Values

We obsess about our customers’ success

We love solving our customers' most important, most urgent, and most valuable problems. We measure and obsess about delivering meaningful results and value for our customers and continuously improving our capabilities to do this even more in the future.

“Customer focus isn’t just for customer-facing teams—I see this all over the business, whether it's easier billing (from finance), deeper insights (from our analytics teams), or building great experiences throughout our product (from R+D). Win, win, win.”
Abde Tambawala, Senior Director, Sales Operations
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Values

We’re confident,
yet humble

We believe in ourselves and genuinely love to learn as individuals and as a team. We are curious by nature and we ask a lot of questions—we never assume we have all the answers. We give and receive feedback openly and honestly. We embrace a growth mindset and we constantly look for ways to be better.

“We're not scared to get things wrong. We're about learning from mistakes, not assigning blame. Supporting your colleagues is part of the culture—it's easier to learn when you know the help will be there.”
Paula Lopez-Pozuelo, Manager, Engineering
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Values

We think big and start small

We love to tackle big problems, and we love to break them down into solvable pieces. Our ambition drives us to go beyond what’s thought possible. We start with the problem to be solved in everything we do. We invest in building for the long term and we learn from experimenting in the short term.

“We built Series—one of our most ambitious projects—over two years. We had a vision rooted in a deep understanding of what our customers needed, but we iterated our way there by adding value day by day, week by week, month by month. Every step of the way.”
Jordan Neill, Senior Director, Engineering
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Values

We go further together

We work as one team, we win as one team. We hold a very high bar for ourselves and others. We respect one another and we seek out different points of view to find the best path forward. We look out for each other, we lift each other up, and we ensure there’s equitable opportunities for all to succeed.

“We have a strong sense of community here. It isn't just a job—you really feel that you’re doing something bigger together.”
Tatiana Sivo, Product Designer
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Values

Make every day count

We start every day with a clear purpose, an intention to make an impact. We don’t wait for the right moment, we create it. We fight to unblock ourselves, we push to make progress, and we work hard with a sense of urgency and focus.

“We believe that the time we have together, to make an impact, is fleeting and precious—so we’re always striving to seize it. But we also believe that making every day count is just as important outside work as it is in. Balance is the key.”
Brian Donohue, Senior Director, Product Management
Icon
Values

We’re optimistic
and positive

We believe that anything is possible, and that we can do incredible things. We believe we have an exciting future ahead. We enjoy this journey that we’re on together and we look for the fun in what we do. We always assume good intent, and we deeply value kindness and empathy.

“Since I joined Intercom five years ago, we doubled our customer base—and we're still growing fast. We're also growing our sales team, but we've kept the same supportive culture. This progress makes it easy to be excited and optimistic about the future.”
Catherine Brodigan, Manager, Partnerships
Culture

More reasons to love working here

More reasons to love working here
More reasons to love working here
Sure, Intercom is a unicorn company offering endless opportunities to make an impact. And sure, it's an incredible place for career growth. But if you ask our team what they love most about working here, most of us will say the same thing: the people.

  • We reward our people

    All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

  • We love to learn

    There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

  • We take employee wellbeing seriously

    We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

  • The world has changed. So has the way we work.

    The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Diversity, equity, and inclusion at Intercom

As we grow, Intercom is fully committed to building a workplace where every single employee feels safe, welcome, and empowered to do the best work of their career.

ERGs at Intercom
Employee Resource Groups (ERGs) are identity experience-based groups focused on creating community and making Intercom a more inclusive, diverse, and equitable place to work.
Intercom in the news
Press

  1. THE IRISH TIMES

    ‘You grow into your valuation. You reset your ambition’

    Read the article

  2. DIGINOMICA

    Intercom aims to make online business personal - even with chatbots

    Read the article

  3. INTERCOM BLOG

    New at Intercom: 5 highlights from our virtual launch event

    Keep reading

  4. FORBES

    About Time! Intercom Puts Proactive Customer Service Back On The Agenda

    Read the article

  5. BUSINESS INSIDER

    $1.3 billion messaging startup Intercom just hired its first chief revenue officer

    Read the article

A little bit about our company

At our core, Intercom is a complete customer communications platform. In addition to our much-loved Messenger, we've got bots, apps, product tours, email, messages, a help center, and more—all designed to help businesses connect with their customers more personally, at any scale.

Sales, marketing, and support teams at more than 25,000 businesses use Intercom's all-in-one platform every day to drive faster growth through better relationships.

Learn more

Careers hub statistics

  • 5

    the number of years in a row we've made Forbes' Cloud 100

  • 25k

    customers—and we're growing fast

Company
Get to know your
(future) team

  1. Engineering

    Learn more

  2. Research, Analytics, and Data Science

    We work to better understand our customers—and their customers.

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  3. Sales

    We're friendly and collaborative. We obsess over our customers' success.

    Learn more

  4. Product Management

    Product is at the heart of everything we do. We’ve built a business, a brand, and a reputation around it.

    Learn more

  5. Product Design

    We make sure that connecting with customers is a simple, intuitive experience.

    Learn more

  6. People

    We recruit the world's best employees—and make sure they love their experience here.

    Learn more

  7. Customer Support

    We’re the support team at a company that’s revolutionizing customer support.

    Learn more

  8. Finance, Strategy, and Business Operations

    We're a multidisciplinary group helping Intercom scale to meet our ambitions.

    Learn more

  9. Marketing

    We focus on building brand awareness and generating demand from our customers.

    Learn more
Where we're located
Where we're located
(We’re growing fast!)

  • San Francisco

    The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People.

  • Dublin

    Where it all began, and still our largest office—home to R&D, Sales, Marketing, and People teams.

  • London

    Home base for a number of our R&D teams.

  • Sydney

    Helping us grow our global presence with dedicated Sales and Customer Support teams.

  • Chicago

    Where our Customer Support and Sales teams work their magic.