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Careers at Intercom

Be a part of something great

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A little bit about our company

  • Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

    Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

    Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

    Join us to help define and lead the AI revolution for customer service.

    • Learn more
    Values

    We live by our 7 Values

    Customer Obsessed

    Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.

    ,

    Success First

    Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.

    ,

    Incredibly high standards

    We aspire to true greatness. We demand the very best of ourselves, and of those we work with. We aim for very-best-in-class work with everything we do.

    ,

    Open Mindedness

    We want independent thinkers. We will question the status quo in order to eliminate blind spots and increase our freedom to maneuver and innovate.

    ,

    Resilience

    We will exhibit great maturity and rise above tension that disrupts our work and distracts us from our goals. We will show a high degree of adaptability and hunger for change.

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    Impatience

    52 weeks is not a long amount of time. We need everything done today, this week, this month. We move fast via hard work and smart work.

    ,

    Positive and optimistic

    Negativity and pessimism make all things harder. The opposite is how you achieve very hard things. We need people who are on board with and bullish about our new plan.

    ,

    Customer Obsessed

    Our purpose is to help our customers deliver incredible customer service to theirs. We must walk the walk and do that with our customers too.

    ,

    Success First

    Our north star is shareholder value. We believe we will create that through incredible work. And we believe we will achieve that through a great culture.

    ,
    Culture

    What it’s like to work at Intercom

    Hear from our CEO, Eoghan McCabe, on what it’s like to work here and why this is the best time to join.

    Company

    Get to know your
    (future) team

    1. Engineering

      We build tools that make it simple for customers and businesses to connect.

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    2. Research, Analytics, and Data Science

      We work to better understand our customers—and their customers.

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    3. Sales

      We're friendly and collaborative. We obsess over our customers' success.

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    4. Product Management

      Product is at the heart of everything we do. We’ve built a business, a brand, and a reputation around it.

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    5. Product Design

      We make sure that connecting with customers is a simple, intuitive experience.

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    6. People

      We recruit the world’s best employees—and make sure they love their experience here.

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    7. Customer Support

      We’re the support team at a company that’s revolutionizing customer support.

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    8. Finance, Legal & Operations

      We're a multidisciplinary group helping Intercom scale to meet our ambitions.

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    9. Marketing

      We focus on building brand awareness and generating demand from our customers.

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    Where we're located
    Where we're located
    (We’re growing fast!)

    • San Francisco

      The center of the tech universe, and our HQ. The team here spans Sales, Marketing, and other corporate functions such as Finance, Legal, and People.

    • Dublin

      Where it all began, and still our largest office—home to R&D, Sales, Marketing, and People teams.

    • London

      Home base for a number of our R&D teams.

    • Sydney

      Helping us grow our global presence with dedicated Sales and Customer Support teams.

    • Chicago

      Where our Customer Support and Sales teams work their magic.

    Don't see the role you're interested in? Sign up to our Talent Community to stay in touch.

  • Per the Irish Gender Pay Gap Information Act 2021, we report annually on gender pay figures for employees based in Ireland. You can view our 2022 report here, our 2023 report here and our 2024 report here.