For support agents

AI-first tools for more
efficient agents

Maximize agent productivity with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone.

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Fin AI Copilot

Increase agent efficiency by 31% with Fin AI Copilot

Fin AI Copilot gives every support agent a personal AI assistant. Fin provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.

Expert training, troubleshooting and guidance

Fin can help agents troubleshoot issues, or with onboarding and internal training materials.

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The best answers from conversation history

Fin uses your conversation history to generate answers—and you choose exactly which conversation data is used.

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Trusted information from any content source

Fin uses the most relevant information from across internal and external content to create the best answer every time.

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Deep insights, complete oversight

Keep an eye on how support teammates are using Fin, and set permissions for which content and conversations it can pull from.

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Our Lightspeed customer service agents are dramatically more efficient when using Fin AI Copilot. In testing, agents using Fin AI Copilot were able to close 31% more customer conversations daily, compared to agents not using Fin AI Copilot

Angelo LivanosSenior Director of Global Support, Lightspeed
 
 
Inbox

Maximize productivity with an AI-enhanced inbox

Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.

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Tickets

Tickets that continue the conversation

Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.

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Phone

Calls and conversations all in one place

Use phone calls, video calls, and screen sharing to troubleshoot customer issues faster with modern, native phone support.

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We love how easy it is to call a customer with just one click, directly from the inbox. It saves time and enables quicker, more personalized interactions.

Laura MoralesFounding Member Experience Manager, Maza