Maximize productivity with an AI-enhanced inbox
Work smarter and collaborate faster with a shared inbox designed for speed and efficiency.
Human empathy, AI efficiency
Fin AI in the inbox helps your team work faster and deliver more personalized support.
Fast, modern, and fully configurable
Optimize how you work with a flexible, easy-to-use interface designed for speed.
Your central hub for easier collaboration
Team inboxes connect your teams, channels, tickets, and data into one single workspace.
- Fin AI SummarizeUnderstand conversation context instantly with Fin AI summaries that include the customer’s question and bulleted highlights.
- Fin AI ComposeAdjust to your tone, translate, fix spelling, expand, or rephrase to personalize your replies with a single click.
- Fin AI AutofillAutomatically populate ticket titles and descriptions when you create tickets from a conversation to save time on repetitive tasks.
- Fully configurableCustomize your inbox with dark mode, layout options, and multilingual preferences.
- Keyboard-firstWith command+K, you can access your whole inbox with one, simple shortcut.
- Powerful macrosCreate saved replies and actions – like assign or close a conversation – and apply with one click.
Everything you need to deliver more personalized support – all in one place
Tickets that continue the conversation
- Customer tickets
Move seamlessly between conversations and tickets and share real-time customer updates.
- Back-office tickets
Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.
- Tracker tickets
Easily share updates and resolve issues impacting multiple customers with a single ticket.
Fully integrated customer context
- Easily accessible customer data
Expand the right hand side bar for rich customer data and context that’s easily customizable.
- Apps & integrations
Connect pre-built integrations – like Slack, Jira, and Salesforce – to access vital info without leaving Intercom.
Optimize your team’s performance in real time
- Manager views
View all the conversations your teammates are having with an inbox view tailored to your team goals.
- Real-time dashboard
Monitor current support volume, team capacity, and key KPIs so you can allocate resources fast, and effectively.
Track, manage, and improve your team’s performance with our easy-to-use reports.
- Workload managementCreate team assignment methods and prioritization rules to ensure conversations are assigned to the most relevant teammate.
- SLAsSet SLA targets to prioritize urgent conversations, provide VIP support, and track your team’s performance.
- WorkflowsUse our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
“The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”Pelle Blarke
“Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!”Shak Hossain