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Maximize productivity with an AI-enhanced inbox

Work smarter and collaborate faster with a shared inbox designed for speed and efficiency.

Intercom Inbox

Maximize productivity with an AI-enhanced inbox

Work smarter and collaborate faster with a shared inbox designed for speed and efficiency.

  • Human empathy, AI efficiency

    Fin AI in the inbox helps your team work faster and deliver more personalized support.

  • Fast, modern, and fully configurable

    Optimize how you work with a flexible, easy-to-use interface designed for speed.

  • Your central hub for easier collaboration

    Team inboxes connect your teams, channels, tickets, and data into one single workspace.

Fin AI

Your team’s new AI assistant

Fin AI in the inbox instantly summarizes conversations, personalizes replies, and autofills ticket information—saving you time so you can deliver the support your customers love.

✓ Summarize conversations

Adjust to your tone

✓ Translate to 10 languages

✓ Fix spelling

✓ Rephrase

✓ Expand

✓ Autofill tickets

  • Fin AI Summarize
    Understand conversation context instantly with Fin AI summaries that include the customer’s question and bulleted highlights.
  • Fin AI Compose
    Adjust to your tone, translate, fix spelling, expand, or rephrase to personalize your replies with a single click.
  • Fin AI Autofill
    Automatically populate ticket titles and descriptions when you create tickets from a conversation to save time on repetitive tasks.

Modern design meets unmatched speed

Design that works the way you expect. Speed through every interaction with a flexible and customizable workspace that allows you to switch between inboxes, conversations, and customer context instantly.

  • Fully configurable
    Customize your inbox with dark mode, layout options, and multilingual preferences.
  • Keyboard-first
    With command+K, you can access your whole inbox with one, simple shortcut.
  • Powerful macros
    Create saved replies and actions – like assign or close a conversation – and apply with one click.

Everything you need to deliver more personalized support – all in one place


Tickets that continue the conversation

  • Customer tickets

    Move seamlessly between conversations and tickets and share real-time customer updates.

  • Back-office tickets

    Assign tickets to back-office teams and ensure everyone has the context they need to collaborate more efficiently.

  • Tracker tickets

    Easily share updates and resolve issues impacting multiple customers with a single ticket.


All of your channels together

Conversations from every channel route directly to your inbox for easier prioritization, faster resolutions, and high-quality customer experiences.

Live chat

✓ Email



✓ WhatsApp

✓ Facebook

✓ Instagram

Data & Integrations

Fully integrated customer context

  • Easily accessible customer data

    Expand the right hand side bar for rich customer data and context that’s easily customizable.

  • Apps & integrations

    Connect pre-built integrations – like Slack, Jira, and Salesforce – to access vital info without leaving Intercom.


Optimize your team’s performance in real time

  • Manager views

    View all the conversations your teammates are having with an inbox view tailored to your team goals.

  • Real-time dashboard

    Monitor current support volume, team capacity, and key KPIs so you can allocate resources fast, and effectively.

  • Reporting

    Track, manage, and improve your team’s performance with our easy-to-use reports.

  • Workload management
    Create team assignment methods and prioritization rules to ensure conversations are assigned to the most relevant teammate.
  • SLAs
    Set SLA targets to prioritize urgent conversations, provide VIP support, and track your team’s performance.
  • Workflows
    Use our visual builder to automate your team’s workload with assignment rules, SLAs, time-saving bots, and more.
  • Portrait of Pelle Blarke of Wolt

    The thing I noticed the most about the inbox is the speed. Plus, it makes it clear where to focus. This design is next level—and critical for a fast-paced company like ours.”

    Pelle Blarke
    Customer Support Lead
    at Wolt
  • Portrait of Shak Hossain of Pantheon

    “Intercom’s inbox gives our team the necessary workflows to quickly solve customer issues. Our first-response time has decreased to under two minutes!

    Shak Hossain
    Head of Support
    at Pantheon