AI & Automation 18 min read
The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 18 min read
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
AI & Automation 10 min watch
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 27 min watch
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
AI & Automation 5 min read
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
AI & Automation 15 min read
Working with AI might be a new challenge but it doesn’t need to be intimidating. This post asks a simple set of questions to help you move forward with confidence as you start designing for AI.
AI & Automation 36 min watch
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.
AI & Automation 58 min listen
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
AI & Automation 20 min read
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.