Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
Latest posts by Anna Murphy
Marketing 32 min read
What are the ingredients of a modern marketing technology stack in 2022? And how do you start building your own martech stack? We asked some of the world’s fastest-growing companies to find out.
Marketing 13 min read
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Support 9 min read
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Sales 6 min read
The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?
Support 20 min read
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
News & Updates 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Support 6 min read
Building a successful product means saying no sometimes – but as a support rep, that can be challenging. Here are 6 ways that you can make saying “no” more palatable for the customer and easier on you.
Scale by Intercom 9 min read
If your business is preparing for a new phase of growth, you need to make sure that your customer support is ready to grow with you. Here are three questions to ask as you get ready to scale.
Support 5 min read
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.