For online businesses, our customers can come from any part of the world and at any time. How do you ensure a great customer experience globally without adding a ton of headcount?…
Latest posts by Annie Berrones
Support 4 min read
The holidays are around the corner! Is your support team ready for the volume? Here are 5 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
Support 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
News & Updates 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
News & Updates 5 min read
Over the past month, we’ve shipped several improvements and new features aimed at helping you to get more done – whether you work on sales, marketing or support.