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AI & Automation
18 min read
The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Latest posts by Beth-Ann Sher
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.