Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
Latest posts by Brian Donohue
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
News & Updates 8 min read
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
News & Updates 6 min read
Introducing Answer Bot, an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
Product & Design 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Product & Design 8 min read
Yesterday marked one of our biggest releases yet – our all new messenger. One of the most exciting concepts is…
Product & Design 3 min read
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without…
Product & Design 2 min read
As a product manager, you usually have 20 things coming at you at once, and you’re constantly in a state…
Product & Design 30 min listen
Fast forward six years to 2017, and Asana is one of the fastest growing-collaboration software tools out there, citing more…