Brian Scanlan

Senior Principal Engineer, Intercom

Brian leads Intercom's developer infrastructure efforts, helping teams make products resilient to failure and scalable to customers' needs. Formerly with HEAnet and Amazon.

Published Feb 16, 2022 7 min

Infrastructure at speed: 5 lessons learned from building Intercom in Europe

Published Apr 22, 2021 38 min

Calm’s Will Larson on how to build a technical leadership career

Published Jan 12, 2021 13 min

10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Ten bad technical strategies and five ones to embrace

Published Apr 8, 2020 7 min

Building Intercom from home: Software delivery in challenging times

Published Jul 16, 2019 9 min

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Published Apr 27, 2018 6 min

How we fixed our on call process to avoid engineer burnout

Published Jun 8, 2017 35 min

Skyliner’s Marc Hedlund on engineering management

Published Jan 25, 2017 8 min

Finding your way from maker to manager

Published Aug 17, 2015 6 min

A year of growth and change with Intercom

Published Jul 13, 2015 10 min