From premature optimization to over-engineering solutions for your product, it’s easy to get caught up making technology decisions that slow you down instead of speeding you up.
Latest posts by Brian Scanlan
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Engineering 5 min read
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Engineering 35 min listen
One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.
Engineering 8 min read
The transition from engineer to engineering manager can be a tough one. But become a manager of engineering managers and…
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Engineering 10 min watch
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
News & Updates 7 min read
Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…
News & Updates 4 min read
At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are…