News & Updates 8 min read
2020 on Inside Intercom
The Intercom Content Team reflects on a most turbulent year, highlighting the essays, posts and podcasts that captured a year of incredible challenges and incredible achievements.
Davin O'Dwyer
Latest posts by Davin O'Dwyer
News & Updates 45 min watch
Lessons from the boardroom: Karen Peacock on leadership
Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.
Product & Design 6 min read
Reading list: Analyzing great product teams
As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
Product & Design 5 min read
Reading list: Platforms, ecosystems, and partnerships
We have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Here is a collection of our content on the topic.
Product & Design 5 min read
Reading list: Thinking about design
Intercom is a proudly product-first company, which has led to a culture that thinks deeply about design. This selection of posts reflecting on the design process illustrates the ways in which we consider and practice product design.
Product & Design 5 min read
Reading list: Know your customers
Talking to your customers and really knowing what they need is beneficial in many different ways – it can help build loyalty, but also gives you crucial information to help your business succeed. Here is a selection of insights we’ve published over the years.
Customer Engagement 5 min read
Reading list: Advice for customer retention
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
News & Updates 8 min read
Finding our way at home – reflections from the Intercom Content team
During the COVID-19 crisis, staying connected is more important than ever. Here, members of the Intercom Content team share some links or online events we’ve found useful, informative, distracting, or inspiring.
News & Updates 12 min read
The decade software ate the world
The 2010s were a turbulent decade, but it’s impossible to make sense of the period without understanding the role of software. Here, we trace some of the biggest trends and stories in technology over the past 10 years.