Latest posts by Dee Reddy
Nate Brown shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the holistic approach can be the ultimate brand differentiator.
Scale by Intercom 32 min listen
For the latest episode in our Scale series, Dee Reddy caught up with Atlassian’s Kristen Habacht to find out how freemium can drive enterprise sales, how it changes the interaction with the customer, and why it fundamentally affects the relationship between sales, marketing, and product teams.
Scale by Intercom 35 min listen
Shane Murphy-Reuter (SVP of Marketing at Intercom) interviews Brian Halligan (CEO and co-founder of HubSpot) about the importance of conversational relationships and how they can drive business growth.
Product & Design 40 min listen
Is online anonymity a positive or negative force in the world? Blind co-founder Kyum Kim joins us on Inside Intercom to discuss the implications of anonymity in the workforce and at large.
Scale by Intercom 35 min listen
It’s the question every startup must face on its go-to-market path: when to scale and how fast to go. Mark Roberge talks to Intercom’s Kate O’Hanlon about the science that holds the answer.
Product & Design 35 min listen
A very special panel with some of our R+D team members – we hear how conversations with our customers have shaped our product.
Scale by Intercom 32 min listen
We hear from Carl Gold (Chief Data Scientist at Zuora) about how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth.
Marketing 32 min listen
Alex Wolf joins us for a conversation that looks at how social media is affecting our senses, how good marketing can inspire rather than distract, and how we can design better, more harmonious technology.
Scale by Intercom 30 min listen
Sprinklr’s VP of Marketing Yoli Chisholm shares what she’s learned about marketing a brand that boasts Microsoft, Samsung, and Cisco as customers.
Product & Design 30 min listen
In the latest Inside Intercom episode Jordan chats to Stack Overflow’s CEO about how community is at the very heart of what they do, how they balance this with the needs of the product and why he believes they are helping to write the script of the future.