Latest posts by Dee Reddy
As our podcast producer Dee Reddy hangs up her headphones, we take a look back at some of her favorite episodes from the past two years.
Scale by Intercom 36 min listen
We chat to Gong’s Linda Lin about her strategies for moving upmarket, and how to go about ensuring the right culture internally when dealing with a new breed of customer.
Scale by Intercom 40 min listen
360Learning’s Director of Content Joei Chan chats to Dee Reddy about the making of Onboarding Joei, how to work unexpected new formats into your content marketing strategy, and how to balance creativity with lead generation.
Engineering 38 min listen
There are plenty of resources and advice on the engineering management career path. But what if the manager role is not for you? Calm’s Will Larson chats about growing as an engineering leader.
Customer Service 45 min listen
The business world is finally starting to understand AI’s true potential: not a magical solution to all our problems, but a useful complement to our existing strategies. MadKudu co-founder Francis Brero chats to Dee Reddy to explain.
Growth 30 min listen
Cliniko founder Joel Friedlaender chats to Intercom’s Dee Reddy about remote-first working, how COVID-19 has accelerated changes in health tech, and why robust data compliance practices are more important than ever.
Product & Design 45 min listen
Information has never been so accessible – the world’s knowledge is quite literally at our fingertips. But as more and more stories get told, that begs the question: who’s telling your story? Wikimedia Foundation COO Janeen Uzzell is on a mission to change the answer to that question.
Customer Engagement 30 min listen
CX pioneer Jeanne Bliss chats to Dee Reddy about what it takes to create a legacy of sustainable, customer-centric business.
Product & Design 30 min listen
In our third installment of Built For You, our cross-functional panel discuss conversation topics and custom reports.
Scale by Intercom 40 min listen
All support teams have the same goal, after all — to understand and better support their customers. Do B2B and B2C have more in common than meets the eye? Later’s VP of Customer Happiness Farhan Virji chats to Dee Reddy about what B2B support teams can learn from their B2C counterparts.