Des Traynor
Co-founder & Chief Strategy Officer, Intercom
Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.
Published 7 min
On magical software…
Published 2 min
Where does your product suck? Where does it matter?
Published 3 min
Four Things I Wish Every Chart Did
Published 3 min
Some things can’t be wireframed
Published 2 min
Show, don’t tell, with GIFs
Published 5 min
Why New Features Usually Flop
Published 8 min
Product strategy in 7 minutes
Published 4 min
How to Educate & Persuade Customers
Published 2 min