Des Traynor
Co-founder & Chief Strategy Officer, Intercom
Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.
Published 2 min
Complex, but not Complicated
Published 2 min
Are you being Clear, or Clever?
Published 1 min
Creative advertisements
Published 7 min
The Future of Email Products
Published 4 min
Deliberate product improvements
Published 1 min
Bad channels and the wrong customers
Published 3 min
Designing sequences not stills
Published 3 min
Overcoming customer inertia
Published 4 min