Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.

Published Jul 5, 2012 3 min

Understanding distribution & conversion

Published Jun 25, 2012 5 min

Have You Tried Talking To Your Customers?

Published May 25, 2012 5 min

Where to draw the line as a product manager

Published May 15, 2012 5 min

Wireframing for Web Apps

Published May 2, 2012 4 min

Getting Insight Into Your Userbase

Published Apr 17, 2012 4 min

Get To Know Your Users

Published Apr 3, 2012 5 min

Automated emails & customer respect

Published Mar 30, 2012 3 min

Running Closed Betas: Which Users, and How Long?

Published Mar 26, 2012 1 min

What’s in a Name?

Published Mar 23, 2012 6 min

Chinese Gloves and Total Addressable Markets